Kotak Mahindra Bank — Totally unprofessional attitude | |||||
1. Please refer kotak credit card application form no[protected]. 2. I had applied for a credit card on 07 mar 2016. I recieved a verification call from your credit card verification department through tel no [protected]. 3. I need to hereby inform you that the verification department of kotak mahindra bank lacks basic courtesy and needs a huge level of improvement. The person verifying details from me did not bother to introduce himself, in addition he was asking me details such as my pay details of which have been already been deposited to the bank in form of my payslip and my bank account statement. Apart from this while i was talking to him he abruptly disconnected the call and never cared to call back. 4. I had provided all details required by the bank in physical format, even after this if this kind of attitude is shown from the bank's employees, its a very sorry state of affairs. 5. I immediately informed the same to the customer care department of kotak mahindra bank, but they did no care to do anything. 6. Subsequently when i asked them to return my documents, they even did not care to return them. At the time of collecting the documents they were very prompt but now refuse to return the same. 7. This is nothing but pure customer harassment. Was this information helpful? | |||||
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Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
1. In case you have not been able to contact me on my mobile number please do let me know how were you able to contact me when you wanted to collect the documents? Above all you had collected the same from my residence.
2. Please do not apologize and take some action. Kindly return my documents the same way that they were collected.
2. Please do not apologize and take some action. Kindly return my documents the same way that they were collected.
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
At the outset please accept our sincere apologies for the inconvenience caused to you.
We wish to inform you that as per the revert received from the concerned team, your credit card application has been rejected for following reasons:
1) We were unable to verify the residence address as provided by you in the application. We request you to kindly call our Customer Contact Centre to provide any landmark or additional information regarding the address.
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• 2)You could not be contacted on the landline numbers provided by you in your Kotak Credit Card application form.
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• 3)You could not be contacted at your residence/mobile phone.
Further request you to provide your alternate contact number at Solutions.[protected]@kotak.com to assist you further.
Assuring you of our best services at all times.
Thanks and regards,
Kotak Team