[Resolved]  Kotak Mahindra Bank — transaction has been charged multiple times on credit card

Address:

400708

My name is kunal mohan kendrekar. I am using kotak credit card having card number ending with 3017. My crn number is[protected]. I had done single successful online transaction on 3rd august 2017 at amazon.com of rs 3999 but this transaction charged 2 times on my statement of august 2017. I paid that amount without checking statement (By keeping trust on bank). Same transaction is again reflected and charged in statement of september 2017. I am not able to understand why this is happening. I contacted customer care but they not able to solve my query.

Requesting to please solve above issue and kindly reverse the transaction charged multiple times and remove same transaction from september 2017 statement