[Resolved]  Kotak Mahindra Bank — Transaction successful for an account that does not exist

Address: Pune, Maharashtra

Hi, I had made an IMPS transaction of Rs . 1800/- from KOTAK([protected]) to AXIS ([protected]). I was supposed to select the Account type as "Current" but accidentally I selected "Savings". The transaction was successful but no money was credited to the beneficiary account. I called Kotak Customer Care. They told me to wait for 2 working days for the amount to be refunded into my account. I called up Kotak Customer Care again after 3-4 days to know the status. They told me that the transaction is successful from our end so no money will be refunded. Then I asked my beneficiary to talk to Axis bank. They told "No money has been credited from Kotak's end so we cannot help you with this". Since, there cannot be two accounts with the same account number, how can the transaction be successful. The money is neither in my account(kotak) nor Beneficiary's account(Axis). I request you to resolve the issue and refund the deducted amount. IMPS Reference number :[protected] Regards, Sakshi
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Aug 14, 2020
Complaint marked as Resolved 
 
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