Kotak Mahindra Bank — transfer

Address:

Chandigarh, Punjab

My kotak bank account [protected] debited rs/- 1000&500 on 12.03.2018
But benificiery account no.[protected] not credited yet
Transaction reference no.[protected]&[protected]
I transfer the amount through imps
Plz help me as soon as possible
And also explain the reason of failure of transaction
And customer care no. Of kotak bank all time busy