Kotak Mahindra Bank — Unauthorized personal loan pre-closer charges of 5%

Address:

Kotak personal loan department - Avinashi Road , Coimbatore

When taking personal loan sales team told me that not pre-closing charges after 12 months and after 15 months i request for pre close, they are telling me to pay 5% for 6, 00, 000. which is 30K. The sale team are collapsed and they have moved out the company who have the commitment.