Kotak Mahindra Bank — undisclosed charges and pathetic staff for guidance

Address:

Thane, Maharashtra, 421301

Hi team, i am writing is with experience from kotakbank.

Fitstly, unknowlageable rms vipin vishwakarma or staff in the bank. I have applied for 3-in-1 account, rm came and explained on for brokerage charges 2 paisa and 18 paisa intraday and delivery. Nothing else. He assured me no other charges.

He came colleted docs at my place and account opened. Now is the time i come to know minimum transaction charges, etc. I raised complaint but it didn't solved even after following them for a month continuosly. It was ultimately that those charges will never be taken back i can close my account.

Worst thing, they accepted my request and only closed demat account and not bank account and asked me to visit local branch for same.

Consequently, i visited kalyan branch and came to know many other charges with bank account. Since my demat account was closed, now i need to maintain minimum balance. If i opt for closing the account, 700 rs charges will be levied if closed within 6 months. I didn't do anything and maintained balance of 12000.

After a month again they charged me debit card charges. To which i spoke at customer care, they said visit local branch, when i visited local branch, they said you can hotlist debitcard from app and talk to customer care for charges, they can't do anything. I said kindly hotlist my card, the person did that and later saying now you can't even speak at customer care bcoz you require active debit card. I was like what this sh* is happening.

My complain is untrained staff (Rm) and that kalyan branch staff don't know their consequences of advise. Even now they won't even reverse debit card charge.

They act like cc people say visit branch and vice versa. At times they look more pathetic when they say private bank is fast. You wont get solution of your problem. I wanted close my account kindly revert back charges applied why should i born charges bcoz of your untrained pathetic staff.