[Resolved] Kotak Mahindra Bank — unethical behaviour of collection agent

Vineet Panjwani

from Bengaluru, Karnataka

Address:

New Delhi, Delhi, 110089

I am using kotak mahindra credit card from past 1 year and making timely payments, last month due to some financial issues i could not make payment. On 11th feb 2018 i got a call from one of the collection agent which some how i missed and in next minute i got an sms from that agent with abusive language threatening me that if i don't make payment he will bring police to my residence. I have already escalated this matter to bank's customer care sr1-[protected].
I want to know that is this the bloody code of conduct which collection agents are following. Who gave them the authority to behave like this.
I want a strict action to be taken against this.

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Mar 21, 2018

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2018

Kotak Mahindra Bank Customer Care's response Hi! We are in the process in checking the matter with the concerned department vide service request number 1-[protected].
Please note: the turnaround time for the request to be processed is 05 working days from the date the request is raised.
Should your query or request not get resolved within the time specified here, please call our 24X7 Phone-banking no. [protected] for status