Kotak Mahindra Bank — Unethical/Irresponsible Behavior

Address:Madanapalle, Annamaya district, Andhra Pradesh- 517325

I have applied composite house loan as I want to pursue my life time dream of owning a house in my native place. I did choose a plot of my budget and provided all the documents to the bank along with 8-9 empty cheque leaves of my bank account. I paid the legal fees and technical fees along with the Mortgage challan fees in cash and issued a cheque of processing fees of 15000+ rupees. With that, I paid total bank charges of Rs.52000 /-approximately. The bank took more than 3 months to process the loan by saying they will take hardly 1 month to process the loan and disburse the amount. Meanwhile, the due date of 3 months for the unregistered plot agreement is expired. After which all of the my hard earned money was stuck with the land seller and the bank. I had to convince the seller after facing lot many issues to provide some more time for the registration. While the bank is not at all concerning about the processing of loan and finally when the agreement is overdue, they have told me that they are not issuing the loan because of few technical issues.
During this entire period of around 4 months, I roamed around the bank lot many times and provided all the documents requested. But at the end, everything including all of my time and money is waste of time. On top of it, I had to face the seller with empty pockets. Finally, after roaming around the bank multiple times, they gave the documents back in which few of the copies were missing. they didn't return the cheque leaves(including the processing fee cheque leaf issued and the all the empty cheque leaves). They paid the mortgage challan amount to the sub-registrar dept., even before they had complete clearance from their end. I had been told to wait for the refund to get from the dept.., when it is not my fault.

Even now to take back my application, am roaming around the bank for cheque leaves and the refund amount.

Bank should have issued the loan or not before the due of plot agreement. They can't waste an individual's time by making up everything and taking all the fees.

I had to go through lot of stress mentally and physically to make this happen while they are so reckless about the processing.

Please help me resolve it.
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