Kotak Mahindra Bank — Unnecessary charges on 12.03.2017

Shrikanth Reddy Aenugu

from Mumbai, Maharashtra

Address:

500082

Hi,

My kotak CRN number is[protected] and i have been levied amount of 517 and 402 on 12.03.2017 and your customer care has given a statement that the charges are because of non maintenance of Minimum amount.

As per the documents i have signed there is no where mentioned that the minimum average balance should be 10000 in a month and when i have raised this concern with customer care they said that the branch will contact me and until now i didn't get a clarification on the same.

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Kotak Mahindra Bank customer support has been notified about the posted complaint.

Mar 20, 2017

Updated by Shrikanth Reddy Aenugu Hi Team,

I took a personal loan with Kotak Bank around 7 months back and the number of the same is SPLN[protected].

I have submitted my documents for 3 times until and until now ECS has not been activated and your customer service doesn't even have an idea of the ETA and they provided irrelevant dates to me and also i have observed an additional charges of 159/- has been levied even though i never missed an EMI from my end.

Regards,