| Address: | New Delhi, Delhi, 110019 |
On 20th July, 2016, I had requested for the closure of my account in Gurgaon, as I was no longer using it. This request was made to Mr. Sonal Tyagi at Kotak Mahindra Bank, Branch Kalkaji, New Delhi. On August 3, I received large credits in my account Gurgaon Account.
On inquiry, Mr. Tyagi informed me that my fixed deposits linked to a separate Kotak account in Allahabad were prematurely liquidated.
Mr. Tyagi informed me that this was a mistake at their end and will be fixed soon. I was connected to the Branch Manager, Kotak Mahindra Bank, Kalkaji, New Delhi, Mr. Shibu. Mr. Shibu informed me that it was not possible to reinstate my FDs at the older rates. He informed me that my FDs will be reinstated at the current rate (7.25%) from 3rd August and the difference amount (between 7.25% and 9.25%) will be reimbursed to my account on the maturity. On my subsequent inquiries, I was informed that this was pending permission from higher authorities.
On my recent visit Mr. Shibu now tells me that this is not possible as he has been unable to get the clearance from higher authorities. He has since stopped taking my calls or replying to my emails.
I have also sent emails to grievance readdressal on Kotak's website, where I receive nothing other than the automated acknowledgements of getting back within 5 days. Kotak Service Request No - 1-[protected]
I request the bank to reinstate my fixed deposits or reimburse me for the damage. Was this information helpful? | 
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