Kotak Mahindra Bank — upi transfer amount debited from my account but the transaction failed

Address:	Pune, Maharashtra, 411015
Website:	kotak Banking app

My vpa is [protected]@kotak, i hade transfered 3000 rs to vap [protected]@hdfcbank on 8th sep 2017 (Upi ref no[protected].

The above mentioned amount was debited form my account but the transfer request failed and the money wasn't credited.

In the kotak app the transaction status is failed, but i received an sms saying that the amount has been credited which hasn't happened.

Request you to look into this problem and grant my refund. If there is any other details that i need to provide you kindly let me know.