Kotak Mahindra Bank — Very bad behaviour from branch manager

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I have 1 current account and 2 saving account and 2 swipping machine in kotak Bank ameerpet hyd branch (KKBK0007453)
Every month when I m going to bank for money withdrawal bank members saying no money or wait 30 min
Every time when going bank 45 min complasry waste and all members bahevier very bad plz action against him

Already 3 time 3 months complaint but no response and also doing email for branch manager but branch manager (Badri vishal) says transfer your account to other branches And forcefully give me branch transfer from
Very very bad stuff and branch manager is too bad plz action against him