[Resolved] Kotak Mahindra Bank — Very disrespectful and humiliating customer "care"

Neha Bhushan

from New Delhi, Delhi

Address:

Gurgaon, Haryana

I have recieved a call from Kotak Bank customer care pertaining to late payment. Since, I was travelling I had called the "customer care" number multiple times. Today I get a call from this rude agent saying that I should find out from my relatives and people around me who are actually using credit card to find out the consequences of delayed payment. This is second time I have been treated in this manner. The bank is unable to provide any kind of service or customer "care". They will humiliate there customer if we fail to do payment on time. Seems more like hafta wassooli to me.

Also, beware agent calling from: [protected].(very dangerus and highly rude)

Also, do not ever ask them to call u back at 8 o'clock in evening. They will YELL!!

Regards,
Neha Bhushan

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Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2016

Kotak Mahindra Bank Customer Care's response Dear Neha, We are really sorry for the inconvenience caused. Kindly drop us a mail at service.[protected]@kotak.com with all the details so that we can investigate. Thanks and regards, Kotak team