Kotak Mahindra Bank — Void-sale money

Address:

Krishna, Andhra Pradesh, 5200010

I purchased 263rs on[protected] at KFC.but at time of bill pay. They debited 2630rs from my account.and so they make it as void sale.and said that bonk will refund the amount.16days has been passed but still I didn't get my money back.when I went to my Bank.they said that they are not responsible.when I go to KFC they are saying bank will return them.i don't know what to do.

Please help me with my problem.