[Resolved]  Kotak Mahindra Bank — worst experience

Address:

Chennai, Tamil Nadu, 607302

I've applied loan via online process (Reference - [protected]). I got call back from them for verification, the customer care executive told that your verification process has been completed successfully & you will receive confirmation mail by today (26-june-2018) regarding this & then our executive will come to your current address for verification by tomorrow (27-june-2018) & then your loan process will be start (Amount will be credited within a week)... But today is more than 3days from that call back. I didn't received any response from kmb side. Yesterday i called to customer care to know about status with executive namely "vijayalakshmi", she told to wait upto end of the day!!! I waited as she said but again i didn't received any response/call. So i called to customer care today (29-june-2018).. Luckily the same "vijayalakshmi" picked the call & i asked about status, she s saying the same reply wait for end of the day!!! This is ridiculous!! Are you kidding!!! How could i blindly wait without knowing any reason for delay!!! How long should i wait!!! I replied to her kindly cancel my loan request, i'll gohead with some other branches... Really now i approached axis (Best service)... Im the salary account holder on kotak for more than 2years... But this is the worst experience with kotak.. So now i'm going to change my salary account to axis itsel[censored] Good bye kotak!!!