[Resolved]  Kotak Mahindra Bank — Wrong emi charge

Address:	110062
Website:	www.kotak.com

Dear team,

This is regarding the due payment of my loan no spln60330569

I have taken loan from you this month but it was horrible experience with kotak bank
I was charge some amount for late payment (Other late fee st and finance charge all) so i have called few days before when my loan was updated by you and mr vijesh & nayana you team has confirmed me that i can pay remaining payment emi on 10 july 2017. I got the statement and found that charges has not been removed so i again contacted to your customer care and told her to remove this charge. I was not been informed about these charges neither by mail nor by sms or call. So i will not pay these charges with me rudely and her behavior was not professional.
Who will responsible my cbil score.
Now i am frustrated from this kindly resolve it asap

I have tried so many time to close this matter but i think your team is not interested to sort out this problem.
I don't want to go for further action if you sort out it so it would be great for me if you could do it as soon as possible.

Waiting for positive reply.

Regards
Shashank
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