[Resolved]  Kotak Mahindra Bank — wrong information given by credit card team

Address:	400104
Website:	fraud

Dear team

It was a stupid experience i had ever experience with the bank regarding my money in the saving account & credit card payment. 3 month back i had lost my credit card. Due to which i couldn’t make my credit card payment of my bill which was generated on 15th oct. On 24th of nov my salary got credited in my saving a/c no ([protected]) which is a corporate account. On the same day i had spoken on call to your credit card customer service to know the process how to make the payment since i don’t have lost the credit card number. Phone banker name was nevadita said they will debit min amount from my saving account and she will convert rest of the amount into emi. So i gave her the confirmation to process.

But on the 27th nov i had spoken to phone banker sahid to know the reason why i’m unable to withdraw cash from saving account. He said account is on hold due to non-payment of bill credit card bill so he transfer my call to your credit card executive yashika. Even i had inform her about the same that & she said she had forwarded mail to debit minimum amount & release the account also i had inform her that i received confirmation sms from the bank regarding conversion of emi.

Today morning i had received sms that they had debited my entire amount from my saving account against to my credit card. So i had call up customer care and spoken to arprit & he had inform its system error we will rectify the error but i had inform him i want to talk to your senior. So his senior harin call me & said they all had given me the wrong information since my account was on hold from 21st nov we can’t debit the min amount we can only debit entire amount of the credit card & we had done already done the same.

I want know why min amount was given on credit card? Why all the 3 executive had given me the confirmation about min amount will get debited from my saving? Why harin had said we can only debit entire amount???

I want my minimum amount to get debited from my saving account aginest to my credit card & rest of the amount i want back in my saving account.

Thanks & regards
Amit londhe
+[protected]