Kotak Mahindra Bank — Wrongly deducted charges for average monthly balance | |||
My name is raju patel, My account is with kotak mahindra bank with drive in road branch, ahmedabad (Ac no. [protected]). I have salary account with zero balance and it is still salary account only. Before six months, i left the job till that time my salary was not credited to my account. (Please note it is still salary account only after living the job as well). Now kotak bank has deducted the charges of total 3000/- rupees for average monthly balance. I have filed the complaint in customer care of kotak bank. They replied me on my complaint after i have reminded them for four to five time. While i have argued that when it is still salary account then how can you deduct the charges then they told me that my salary was not credited since last six months. So i asked them that how can they deduct charge without informing or prior intimating to the customer. So they have replied me very rudely and told me that charged cannot me reversed. I got message from kotak bank, they asked for my contact number. I have replied back with my mobile number before 15 days but didn't get any call from them. My cell no: [protected] Was this information helpful? | |||
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Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I got message from kotak bank, they asked for my contact number. I have reolied back with my mobile number but didnt get any call from them.
Reply
Few months ago I have complained in https://www.consumercomplaints.in on charges 687/- Rs deducted four times by Kotak Bank for Monthly Maintenance Balance without intimating me upon transfer of my account from salary account to normal account. Upon my complaint, I got call from your executive Ms. Bindiya from Shivranjani Branch. She has cleared my complaints and sent an email to Drive In branch to reverse charges wrongly deducted.
However, they have not process the reversal of charged for two months. Then I had talked with branch manager of drive in at that time. I exactly don't know the name of Branch Manager but she was transferred to another branch before one and half month. She had always told me that charges will be reverted within 2 days. I called her every alternate day to get the update and got only one answer every time that charges will be deposited withing 2 days but for two months it was not reversed. Then she transferred to another branch. When I have called Kotak Bank Drive In branch, There is one another Branch Manager Ms. Bijal. She told me that Branch manager transferred so she was not knowing the case. I have again explain her. I don't know how your system is working, upon transfer of any executive others or new person is not knowing about old inquiries. Don't you have any proper systems to handle this?
Now come again to main point, then again she told me that it will be reversed in 2 days. She has also taken around 10 days to reverse the charges but only half charges were reverted that is 1374. Here is the same case I called her on every alternate day and got answer that charges will be reverted in two days.
Then I called again and this time one executive from your side Mr. Nagraj at drive in branch is handling my complaint. He is giving me commitment to reverse my remaining charges. Again here I was calling him every alternate day and got same answer that charges will be reverted in two days since last 15 days but my remaining charges was not yet reversed. Since last two days no one is receiving the call. I don't think that branch is closed since last two days.
To get my charges reversed, I called at branch so many times that Call charges is now equals to charges deducted by you. I am not getting one point that every executives of yours gives me one answer that it will be reversed in two days. Is it a part of your training to executive?
Please look into this and don't force me to complaint against bank to RBI and Consumer Protection Dept.
However, they have not process the reversal of charged for two months. Then I had talked with branch manager of drive in at that time. I exactly don't know the name of Branch Manager but she was transferred to another branch before one and half month. She had always told me that charges will be reverted within 2 days. I called her every alternate day to get the update and got only one answer every time that charges will be deposited withing 2 days but for two months it was not reversed. Then she transferred to another branch. When I have called Kotak Bank Drive In branch, There is one another Branch Manager Ms. Bijal. She told me that Branch manager transferred so she was not knowing the case. I have again explain her. I don't know how your system is working, upon transfer of any executive others or new person is not knowing about old inquiries. Don't you have any proper systems to handle this?
Now come again to main point, then again she told me that it will be reversed in 2 days. She has also taken around 10 days to reverse the charges but only half charges were reverted that is 1374. Here is the same case I called her on every alternate day and got answer that charges will be reverted in two days.
Then I called again and this time one executive from your side Mr. Nagraj at drive in branch is handling my complaint. He is giving me commitment to reverse my remaining charges. Again here I was calling him every alternate day and got same answer that charges will be reverted in two days since last 15 days but my remaining charges was not yet reversed. Since last two days no one is receiving the call. I don't think that branch is closed since last two days.
To get my charges reversed, I called at branch so many times that Call charges is now equals to charges deducted by you. I am not getting one point that every executives of yours gives me one answer that it will be reversed in two days. Is it a part of your training to executive?
Please look into this and don't force me to complaint against bank to RBI and Consumer Protection Dept.
Hi Friends
I have salary account, 1000 was deducted from my account and they mention non maintaining minimum balance charges, now my balance is -313rs
please note non maintaining minimum balance charges - 700 Rs per month
I had to make more than 10 calls to the customer care they are not answer my calls, and customer care no[protected] was not a toll free when was call it takes 30 to 40 min to connect
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I have salary account, 1000 was deducted from my account and they mention non maintaining minimum balance charges, now my balance is -313rs
please note non maintaining minimum balance charges - 700 Rs per month
I had to make more than 10 calls to the customer care they are not answer my calls, and customer care no[protected] was not a toll free when was call it takes 30 to 40 min to connect
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