Kotak Mahindra — complaint about penal charges

Address:Mumbai City, Maharashtra, 400053

I was took a cinsumer loan on my refrigrator for 8 months and the emi is 1086.00 per months
For 1st they were not cut my payment for reason ecs registration now in 2nd months i was paid both the emi on time. But yesterday evening 05.11.18 i was got a mail from kotak bank i. E there is a penal outstanding of rs.1986.21 in your loan ac cfb46194 how?
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
Nov 19, 2018
Updated by appu kamat
loan no.CFB46194 TOTAL PENAL CHARGES IS 2000/- RUPEES
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    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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