Kotak Mahindra Credit Card — Fraudulent Transaction on Kotak Credit Card

Address:

Kolkata, West Bengal, 700034

I, Shouvik Mitra, Behala, Kolkata-700034, was trapped under credit card fraud. On 28th Dec 2015, at around 10:30 AM, I received a call from the mobile number +91 [protected] claiming to be Kotak Mahindra Bank credit card department. They said they were going to credit some cash equivalent of redeemed points (that were going to lapse) to my credit card ([protected]) hence requested me to make a transaction/processing through phone banking by typing in the credentials (OTP). Although they already had the other credit card details with them (not sure how). After that I could see there were number of transactions happening on my credit card the receipt of which I was receiving on mail and SMS. Thereafter I immediately called up the Kotak customer care to block the card. Customer care was too slow in their response and due to this delay there were further transactions in between and at the end I ended up losing around 9926 INR out of this fraudulent activity. Finally the card was blocked. I again called up the customer care to inform that these transactions were not initiated by me but they were not ready to cooperate in any way by simply putting liability on me. I had mailed them but still no response. I would earnestly request you to please investigate this matter and track the fraudsters so that I can recover the loss. Thanks, Shouvik