[Resolved]  Kotak Securities — Account not being activated despite several complaints

Address:

Mr. Manoj Agarwal Senior Vice President Kotak Securities Limited Kotak Infiniti, Building No.21, 6th Floor Infinity PA K Vaidya Marg, Malad (E) Mumbai - 400097

I have my share trading account and bank account with KOTak. Kotak Securities is regularly charging D-Mat fee from me but it has deactivated my securities account without telling any reason. While my Kotak Bank Account is working fine. It is not responding despite several reminders. Presently I am suffering from Covid 19 and unable to visit its any branch.
Kotak securities is not even responding to the mail from SEBI copy of which is appended below-

NSDL/SS/ S14805 /SCORES/0003112/1/2020
Mon, Nov 2 3:03 PM
From:
Investor Relationship Cell -IRC
To:
me

NSDL/SS/ S14805 /SCORES/0003112/1/2020

Mr. Manoj Agarwal

Senior Vice President

Kotak Securities Limited

Kotak Infiniti, Building No.21, 6th Floor

Infinity Park, Off, Western Express Highway

General A K Vaidya Marg, Malad (E)

Mumbai - 400097

Dear Sir,


Sub: Complaint of Mr. Alok Mittal

DP ID: IN300214; Client ID: 19678782


This has reference to the complaint received from your client (copy enclosed) forwarded to NSDL by Securities and Exchange Board of India (SEBI) through SCORES Complaint Registration No. SEBIE/UP20/0003112/1 dated October 25, 2020 regarding aforesaid Beneficial Owner (BO) account held with the Depository Participant (DP), Kotak Securities Limited.

In this regard, you are requested to provide detailed clarification on the concerns raised by client regarding activation of demat account and demat charges and assist him in addressing the same within three days from the receipt of this letter under intimation to NSDL.

Yours Faithfully,

Yogesh Lad

Senior Manager