| Address: Bangalore, Karnataka |
It's been more than 30 days but still NO ANSWER and SUPPORT has come from anybody. Hope writing here will help to reach the right section of people and get it resolved ASAP.
From: Satya B
Sent: Wednesday, July 13, 2011 3:03 PM
To: 'krishna.[protected]@kotak.com'; 'harikrishna bandi / Kotak / Securities'; 'service.[protected]@kotak.com'
Subject: RE: [SR#:1-[protected]] - Official complaint and official Request
Importance: High
Hi Krishna/ Hari,
A official Complaint
– Just now somebody named Mayank / Nayan called me from Lavelle Branch who claims himself as Manager but then behaves like a FRESHER with a complete unprofessional way.
He seems has no clue what has all happened and behaving in a unhealthy and uncharacteristic way – When ever I was saying something, he was putting off the call and talking to colleagues and repeatedly saying I will talk with my Manager. I don’t understand if he cannot solve my problems why simply he is calling me.
He was completely unapololegetic and went to the extent of disconnecting the call – even if I was saying Hello for 5 - 10 times. Kindly take action against people who are playing with Customer Time and Money
My personal opinion – Should close Lavelle Branch as they are never co-operating and supporting.
A official request:
Krishna, Hari
Would request – if Kormangala or near by like Jayanagar or something better service quality some of the best branch takes up all the Initiatives I am talking below
Please Quickly look into the one single main issue – of assigning a Permanent RM and Branch and Operation Heads.
1. To assign a RM and Branch Head details – who can take care of my account on 6 months ( as in my case 15 days RM are changing – it has happened not once or twice but more than 10 times)
2. Portfolio rationalization – You will try to get the same. – which was promised by Hari still no answer
3. MF SIP – Portfolio Analysis – Please find the attached copy – in mail – I have sent but still no answer.
Regards,
Satya
From: Satya B
Sent: Thursday, June 16, 2011 10:34 AM
To: 'harikrishna bandi / Kotak / Securities'; 'shivashankar da / Kotak / Securities'
Cc: 'gopala krushnabillingi / Kotak / Securities'
Subject: RE: Update Your Financial Information - URGENT ( Please respond quickly)
Importance: High
Hi Hari,
As per our discussion, just putting across so that we are all on same page.
1. Please send by EOD today as discussed to collect the letter and proof.
On Initiatives – I am attaching the mail.
1. Synergy Account and Kormangala or close to Electronic city Branches – Single contact Expert / Managers who understands the Products/ Instruments. – Need to send the Expert contact details
2. Portfolio rationalization – You will try to get the same.
3. MF SIP – Portfolio Analysis – Please find the attached copy – in mail
4. On Account Authorization - please specify am I in monthly/Quarterly scheme or what else I need to do ( as the generic mail which came from Customer service was not clear )
Would request your co-operation to close all and should have a continuous follow up with the communication flowing regularly.
Regards,
Satya
Aug 13, 2020
Complaint marked as Resolved 
We deeply regret the inconvenience caused. After you first pointed this out, we have been constantly in touch with the said client. However, he insists that this is the e-mail id he wants to use. Neither does he want to change it nor close it. At Kotak Securities, we follow high standards of client and account confidentiality. And we also respect our clients’ wishes. Please be assured that this matter will be resolved at the earliest.
Regards,
Team Kotak Securities