Kotak Securities Complaints & Reviews

Dear Anand,

We deeply regret the inconvenience caused. After you first pointed this out, we have been constantly in touch with the said client. However, he insists that this is the e-mail id he wants to use. Neither does he want to change it nor close it. At Kotak Securities, we follow high standards of client and account confidentiality. And we also respect our clients’ wishes. Please be assured that this matter will be resolved at the earliest.

Regards,
Team Kotak Securities

Dear Kotak team

"anand.[protected]@sify.com" mail id belongs to myself and its surprising that you mention stating your client doesn't want to change it ??? How can your client decide to have my email ID as contact point ? Are you guys taking me for granted and my email privacy ?

This is not a resolution, please be serious in taking immediate corrective action...

Regards
Anand S

Dear Anand,

Pls be assured that we have taken this matter on top priority and it will be resolved at the earliest.

Regards,
Team Kotak Securities

Dear Ritesh,

You are a valued customer and we deeply regret the inconvenience caused to you. We request you to please share the required documents on ks.[protected]@kotak.com with your client id and we will ensure that your query is resolved at the earliest to your satisfaction.

Regards,
Team Kotak Securities

Dear Mr. Mondal,

We regret the inconvenience caused. We request you to share your client details so that we can sort this matter at the earliest. Kindly write to us on ks.[protected]@kotak.com and we will assist you to your satisfaction.

Regards,
Team Kotak Securities

kotaksecurities ltd. — brokerage rate ; wrong listing of stock rates

Dear sir,
Righ tfrom begining im having problems with this company:-
1. Dealy in providing dmat kit ... that i got many days later after lots of correspondence.
2. If you dont check vigilently they are deducting higher brockerages ( 2% inplace of .2%)
3. I sold a share for about Rs 280/- they record it 285/- ( In one of their record they show 280 while in other 285 for same share ) and instead of recordin my profit they are showing loss.
4. Every month kotak bank of alld branch is deducting money from my a/c with out my knowledge for demat services... rediculous

These things happened in only less than a month of trading with kotak securities . All these gives their customers plentiful of mental stress

i had a very experience with this company

Dear Purab,

We are here to help you. Please do share your contact details and customer ID on ks.[protected]@kotak.com so we can understand and address your concern at the earliest.

Regards,
Team Kotak Securities

First, I Sold 4 shares of Infosys (Rs3600+ per share). The total brokerage amount was 21 rupees. Then aftersome time, I bought 1 share for Rs 3600+. Then after 15minutes i bought another share., Then after 15minutes i bought another share, Then after 15minutes i bought another share. Totally i bought 4 shares. The brokerage amount i received per share was 21. Totally (21*4=84) 84rs was my brokeage for buying. My Intraday brokerage is only 0.06%. . As per my calculation, total brokerage amount should be less than 45 rupees. But i paid nearly 110rs as brokerage. Why cheating like this.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Dear Satya,

We deeply regret any inconvenience caused to you. We are proactively working on the points mentioned and our customer service will be directly in touch with you to ensure your issues are addressed to your satisfaction

Regards,
Team Kotak Securities

Dear Mr. Gupta,

We deeply regret the inconvenience caused to you. At Kotak Securities, it is our constant endeavor to provide utmost in customer service to all our clients. Your details have been shared with the customer service desk and your online account will be opened with no additional cost to you. We hope this is to your satisfaction. We value you feedback, please do write to us at ks.[protected]@kotak.com It is our pleasure to serve you.

Regards,
Team Kotak Securities

Dear Sagen,

We understand your concern. Please be assured that we will look into the matter and address your issue at the earliest. You can also write to us at ks.[protected]@kotak.com

Regards,
Team Kotak Securities

I guess i have tried that path of escalation and it went no where to satisfy the right.

Dear Sagen,

We understand your concern. We have looked into the matter in detail and our customer service desk has sent you an e-mail addressing all your queries. We hope that you will find the response to your satisfaction. Thank you for sharing your feedback and do write to us at ks.[protected]@kotak.com for any other clarifications.

Warm Regards,
Team Kotak Securities

I disagree to what standard comment that you have copied and pasted here. I was given incorrect advice about short sell and today after all the loss that have incurred, you have given me the right advice via mail. What's the point now when its too late in life? Your representatives had given me incorrect advice due to which I lost my money and would advice all NOT to opt for Kotak as your trading broker as they end up cheating people like this. Mind it that my call to you is recorded and kept safe on your servers that i will soon invoke.

Dear Sagen,

Please be assured that at Kotak Securities, we maintain complete transparency in all the services we offer. Yours appears to be a case of misunderstanding. We also observe that you have carried out intra-day transactions in the past also. Servicing our clients is our primary concern as we strive to ensure that no inconvenience is caused. Please do get in touch with our customer service directly for further assistance. We will be happy to resolve this issue to your satisfaction

Regards,
Team Kotak Securities

i have demat account in kotak securities .i purchase indo count 2000 share 0n 24 Aug @ 8.72 after 2 days when it reach to 9.3 i have tried to sell it but its fail after that i call to kotaksecurities customer care they told me that put the market price 0 and do the sell command than it will sell in current market price. i do the same at that time market price was 9.3 after receiving the sale command my order was execute @ 7.27. when i checked the rate at that time it was around 8.5 to 9 .so i call to customer care and discuss this issue with kotak executive he checked the rate and told me the same rate around 8.5 to 9 than i ask to him how my order was execute in 7.27 .i register the complaint for same matter but after long time nobody get in touch with me and my complaint status is still pending.

Dear Vinay,

We regret the inconvenience caused. We request you to share your client id & contact details with us at ks.[protected]@kotak.com so our customer care executive can get in touch with you and address your concern at the earliest.

Regards,
Team Kotak Securities

Dear Tejas,

We hear you. We will look into the matter and address your concern at the earliest. In the meantime, do share your contact details with us at service.[protected]@kotak.com so our customer care executive can get in touch with you.

Regards,
Team Kotak Securities

Dear Tejas

We understand your concern. Please be assured that at Kotak Securities we maintain high level of quality service and transparency. All our products are developed after thorough research to ensure customer convenience. We request you to kindly share your contact details or customer id so we can address your concern at the earliest. You can also write to us on ks.[protected]@kotak.com or call us on[protected] and we will be happy to assist you.

Regards,
Team Kotak Securities

Dear Srikanth,

We understand your concern. The Provident Fund office has confirmed receiving your application request and provided us with an acknowledgment receipt. We kindly request you to get in touch with them for your PF amount at the earliest. For any other clarification, please get in touch with our HR team

Warm Regards,
Team Kotak Securities

Dear Team,

Please understand I am not writing on the PF .. I was contacted foe Kotak Exchange Traded Funds .

Please provide the contact number of Head Equities - Kotak .I would raise it to him .

Rgds,
Srikanth

Your Staff member . Ms.Bhuvaneshwari Kumar, had been using your official lines[protected] to contact me and harass me, by repeatedly giving missed calls, using vulgar language and unacceptable Test messages from the number - [protected] and [protected].

Dear Nayan.sri,

We understand your concern. The Provident Fund office has confirmed receiving your application request and provided us with an acknowledgment receipt. We kindly request you to get in touch with them for your PF amount at the earliest. For any other clarification, please get in touch with our HR team

Warm Regards,
Team Kotak Securities

MY Complaint is not for the kotak securities. complaint is against the pf bandra office thta hhow much time they will take for my pf settelment

My Pf A/c no is MH/BAN/41586/4118

--- On Mon, 18/4/11, reliableksl <[protected]@sawantpfconsultant.com> wrote:

From: reliableksl <[protected]@sawantpfconsultant.com>
Subject: Re: Please Reply as soon as possible
To: "manoj kumar" <[protected]@yahoo.co.in>
Cc: "rajendra khodake / Kotak / Securities" <rajendra.[protected]@kotak.com>
Date: Monday, 18 April, 2011, 11:05 AM

Dear Sir,

Your reissue letter has been submitted to PF Office on 22/12/2010.

You are aware that due to fully computerization in Bandra PF Office, the PF Office had stopped processing of PF Withdrawal, transfer forms and issueing of PF slips.

The installation of Computers in PF office, Bandra, Mumbai has been completed now. The data migration work is going on & the PF office has started the basic procedures of settlement of PF & Transfers.

Nearly 2 Lacs PF forms are pending in the Inward section for further process. The huge pendency & day to day information received from PF office, it will take 5-6 months to process these forms.

Though there is delay in processing PF Withdrawal & Transfer forms, you will get interest till the authorization of cheque.

With Regards,
Harshada
Reliable Consultancy Services
----- Original Message -----
From: manoj kumar
To: reliableksl
Sent: Monday, April 18, 2011 10:40 AM
Subject: Fw: Please Reply as soon as possible



Thanks & Regds,
Manoj Kumar



--- On Mon, 18/4/11, manoj kumar <[protected]@yahoo.co.in> wrote:

From: manoj kumar <[protected]@yahoo.co.in>
Subject: Please Reply as soon as possible
To: [protected]@sawantpfconsultant.com
Date: Monday, 18 April, 2011, 10:39 AM

















Good Evening Sir/ Madam
I Manoj Kumar form panipat Kotak Securities Ltd ex-employee of Kotak Securities in Panipat Branch and my employee code was T 6908, and I had applied for my PF Withdarwl, so up to when i will get my PF amount credited in my account, ?
Once the PF was credited to my account and after that one cheque was bounced, and detail are given below and also enclosing my bank statement for proof
.so please send my PF in my Account Number [protected] ( SBI BANK, Krishan Pura PANIPAT BRANCH-132103) for these purpose I have sended Re-issue Letter and cancel cheque of my SBI BANK to your office address. And I got confirmation mail regarding sending the courier for Re-issue of Cheque Letter and Cancel Cheque. On 3 August
Chq no. 628640 Rs. 5099/- Bounced ON 25 JANUARY 201 0
Chq no. 621686 Rs. 2356/- Credited to my account ON 25 JANUARY 2010
PF account number MH/ 41586/9162

Detailed Statement



Account
:
[protected]

Statement Criteria
:
Date ranging from 10/12/2009 to 10/03/2010


Status as on
:
25/01/2011


Sr No.
Value
Date
Transaction
Date
Description
Cheque No.
Withdrawals
Deposit
Available Balance
1
31/12/2009
31/12/2009
857141 CLG


10, 717.00
10, 713.00
2
01/01/2010
01/01/2010
ATM/CASH WDL/01-01-10/13:44:34/0

10, 700.00

13.00
3
25/01/2010
25/01/2010
628640 CLG


5, 099.00
5, 112.00
4
25/01/2010
25/01/2010
651686 CLG


2, 356.00
7, 468.00
5
25/01/2010
25/01/2010
REJECT:628640:REFER TO DRAWER

5, 099.00

2, 369.00
6
01/03/2010
01/03/2010
[protected]:Int.Pd:[protected] to[protected]


7.00
2, 376.00


From: "reliableksl"<[protected]@sawantpfconsultant.com>
Subject: Re: RE: About Pf information
To: manoj kumar<[protected]@yahoo.co.in>

Date: Wednesday, 28 July, 2010, 5:06 PM




Your PF withdrawal claim has been settled & cheque details are as follows :

MH/41586/9162-MANOJ KUMAR
Receipt No.
Receipt Date
From Type
Status
90351685
[protected]
Form 19
Claim settled vide Chq.no. 628640, dated[protected]
90351686
[protected]
Form 10C
Claim settled vide Chq.no. 651686, dated[protected]Data updated on[protected]
Kindly check your saving bank account. If the same has been not credited your bank account please send to us your bank statement from January 2010 to till date.
Thanks & Regards,
Vandana
Reliable Consultancy Services
Contact no. [protected]
V.G. Sawant.
Reliable Consultancy Services.
D-8/9, Plot No. 35, Saidham CHS.,
Mhada Colony, Savarkar Nagar,
Thane : 400606.
Thanks & Regds,
Manoj Kumar s/o Sh. Madan Lal
H.No. . 386/6, New Ramesh Nagar Panipat
Mb: +[protected]

Dear Sir,

I had resigned on 23 Dec 2015 but i did not receive my relieving letter.Kindly help me whom to contact.

thanks & regards
Sanuj Kumar(T14692)
[protected]
sanuj.[protected]@yahoo.com

Dear Dhivagar

We understand your concern. Your problem could be due to reasons like internet connection or compatibility of your operating system with the software. Please do get in touch with our customer service on[protected] and they will resolve all your queries to ensure a smooth experience

Regards

Team Kotak Securities

DEAR SIRS/MAM,
I AGREE, BUT I USE IN WIN 7 & XP, I HAVE GET SAME PROBLEM.I HAVE BSNL 512 KBPS BROADBAND.

I also facing the same problem.I am using kotak securities website only.Mine is 4gb Ram Intel i3 processor but the software was working good in my system.Can't able to see watch list and all.Since they are providing a ton of info it is not showing a single thing in a quick time.

The software is pathetic. The list does not load instantly. We have to wait for hours and hours for the list to be loaded

Whenever i try to login getting error (internet connectvity error[0] contact system administartor

I am facing problem with keatprox the free software comes with 3 in 1 account. When i am giving my first sell or buy order in normal mode it executes and after that when i try to square up the same order by buying or selling respectively the order submitted as TSLO (TRAILING STOP LOSS ORDER) and both the separate order then started run together creating very crucial situation with heavy loss. I have called my RM many times and even IT section of kotak security, and they cannot give me a solution for the same. This is Tapan from kolkata.

KeatProX is not function properly its shows every time internet connectivity Error{0} pl.try after some time How to solve it

KeatProX is not function properly its shows every time internet connectivity Error{0} pl.try after some time How to solve it

Hi! We're sorry to see you had a bad experience. In order to help you better, please let us know your concerns at Social.[protected]@kotak.com along with your contact details. Thanks! ^Team Kotak

I also facing the same problem.I am using kotak securities website only.Mine is 4gb Ram Intel i3 processor. Last 7 months try to resolve my problem.But till today there was no action from kotak. I m really depressed .

Dear Abhishek,

We hear you. We will look into the matter and address your concern at the earliest. In the meantime, do share your contact details with us at service.[protected]@kotak.com so our customer care executive can get in touch with you.

Regards,
Team Kotak Securities

Dear Abhishek,

We understand your concern. Our Relationship Manager will get in touch with you at the earliest to resolve all the issues to your satisfaction. With regard to the AVR machine, we would like to state that it is one of the many best practices we follow to ensure clients are not misled at anytime. This is to safeguard the interest of all parties concerned. Please do share your feedback with us on ks.[protected]@kotak.com once your queries are resolved

Regards,
Team Kotak Securities

Hi Abhishek, was this resolved by Kotak?

Hello My name is Darshan KN
A Kotak broker named Doreswara NM chief agency partner took an amount of 50k to open an insurance policy . But he neither opened the insurance policy nor he refund my amount. It's been 5 months since he took the money .please help me ...

Dear Mr. Jain,

We hear you. Please be assured that we will look into the matter and address your concern at the earliest. You can also write to us at ks.[protected]@kotak.com

Regards,
Team Kotak Securities

Dear Mr. Gopal,

We hear you. Please be assured that we will look into the matter and address your concern at the earliest. You can also write to us at ks.[protected]@kotak.com

Regards,
Team Kotak Securities

Dear Gopal,

As promised, we looked into the matter and have suggested solutions. We hope the problem has now been resolved to your satisfaction. Your feedback is invaluable to us. Please do write to us at service.[protected]@kotak.com for further assistance.

Regards,
Team Kotak Securities

Thanks Resolved

I DO AGREE WITH MR KETAN JAIN

I would like to know any Orgaqnization who are there to help people like us who can not able to afford legal cost and time to fight again and need to get our all losses and compensation from firms who cheated us and did not do any justice

Can any on let me know any such Organization who can help me out in Pune, please reach to me on [protected]@gmail.com or call me on [protected]

Regards

Ketan Jain

Dear Mr. Jain,

We regret the inconvenience caused. We request you to share your client id with us at ks.[protected]@kotak.com so our customer care executive can get in touch with you and address your concern at the earliest.

Regards,
Team Kotak Securities

Dear Rajiv,

This response is from Kotak Securities.

We regret the inconvenience caused to you.
With our relationship manager in touch with you we hope to have resolved your issue.

For any further queries feel free to mail us at ks.[protected]@kotak.com


Regards,
Kotak Securities

Dear Sir/Mam,

I am Heera Jagadish Singh from Hyderabad.As i was cheated by every one in your kotak securities even all of your employers cheated me.i lost hope on kotak securities.

the reasons are

1) I worked for kotak securities for 24 days as i am not generating any business i came out from the organization without taking any salary because i did not generated any business thats why i refused to take the salary and i sent the salary back to the kotak securities.one of your executive-kotak securities (Mr.Naga Raju, [protected]) has opened a demat account on me by telling that he will add the money from his personal account as he is getting more pressure from his manager to sell demat accounts.i given a check of 750Rs and pan card, old address proof which i am not staying present.he told first he will deposit money in my city bank account then he will submit the demat account on my name.but he did not added the money from his pocket .sudenly the money is deducted in my account.i called that person he told he left the job and not to call me again.he also told me when he was submitting the account he will ensure my present address so that i can receive the kit to my home.but i did not reecive any kit.

2) I called to your customer care exceutive number of times for my query.i was cheated by your customer care executives also.

a) when i called to your customer care excecutive to close the demat account, these people asked me why you want to close the account. i replied them that i dont know how to trade and i dont have any time to do trade, because i am busy from morning 9am to evening 7 pm.they told that they will send me one executive who will explain me about the online trading account.but they did not send any executive from 3 months.

b) i called to your customer care executive again these people told me they will arange me one person who will do trade on behalf of me by guiding the stock market.but i did not received any call or mail or sms from your kotak securities side from 2 months.

c) again i called to customer care exceutive to close my account permanently so that i can get back my money.one thing that your marketing executive has not told me regarding charges as i particularly asked him is there any charges.your marketing executive told me that no you will not have any charges.dont worry there are no charges in kotak securities he told me.your customer care exceutives has told me to pay the charges so that you can get back your remaining amount which is in your account.

d) i asked to your customer care executive clearly that i have not done any trading so i will the pay the charges to get back my money which i paid to open the demat account .your customer care exceutives told me that if you pay the charges then you will get back your money back. then i went to the kotak secutities to pay the charges.i paid 133 Rs as charges then i asked remaning amount in how many days i can get back.After taking the money from my hand your kotak securities empoloyees said that you will not receive any money.if you do any trading if you get any any profit that amonut will be given back not the money which you paid to open the demat account.

I request you to please dont give any false information to the customers and i request you to listen the conversation between me and your customer care executives.so that you can know.

i am planning to publish my issues on deccan chronicle news paper so that every one will be alert when a person is coming from kotak securities.i am planning to publish my problems which i faced in kotak securities in my face book, twitter and orkut so that every one will read and understand the standards of kotak securities.i want to make a complaint on you by sending mails to ombudsman, consumer problems.so that they will ask you the what type of service you are providing.

Thanks & Regards
Heera Jagadish
[protected]

Dear Jagdish,

This response is from Kotak Securities.
Your Demat Account has been closed as per your request.
Our Customer Service team is unable to get in touch with you.

For us to help you better, mail your contact details to services.[protected]@kotak.com

Regards,
Kotak Securities

Dear Mr. Singh,

Policies are generally foreclosed when a customer fails to revive the policy within two years of the policy getting lapsed. A letter informing the foreclosure of your policy was sent to you on February 13, 2010.

Our team is currently looking into the matter regarding selling of incorrect product and will shortly contact you with a clarification. In the interim, should you have any queries, you may write to us at kli.[protected]@kotak.com or contact our Client Service Desk on[protected]Toll Free).

Regards, Kotak Support Team

Dear Somnath and Snehali,

This response is from Kotak Securities.

We regret the inconvenience caused.
Your address has been updated in our system and your debit too has been reversed.

We hope all your issues stand resolved and take this opportunity to thank you for your feedback.
For any further queries or assistance mail us at ks.[protected]@kotak.com

Regards,

Kotak Securities