Show menu
Close
FAQ FAQ Sign in Sign in
Close
Kotak Securities
Kotak Securities Ltd.
Customer satisfaction rating: 56%
Submit a Complaint
282
COMPLAINTS
ADVERTISEMENT

Kotak Securities Customer Care

Kotak Securities Ltd.

Twitter
Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
90
down
32

Phone:
Phone:
up
28
down
18

Additional info

Corporate Office

Kotak Securities Ltd.

3rd Floor, Nirlon House,

Dr. Annie Besant Road, Worli, Mumbai - 400030


Customer satisfaction rating
56%
Complaints
282
Pending
0
Resolved
153
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Kotak Securities related photos (59)

Kotak Securities Complaints & Reviews

Sort by:

Kotak Securities — Undue DEDUCTIONS in the Trading/dmat account [Resolved]

 Sudhir Khatri
I have not used my Kotak Securities account since[protected] and prior to that also i scarcely used it, have called just 2wice...
ADVERTISEMENT

[Resolved]

 Anirudha Adeshrao Deshpande
Hi this is Anirudha A. Deshapnde here.
I want to file a complain against kotak securities for not providing any proper treatment to their customer.

I have a Demat account with kotak securities.
The DPID : IN300214
Client Code : XLPJ9

Its almost 4 moths have been passed for a simple change in email address updation.

I have submitted them the documents and written application twice for the change in my registered email address.
Also i have done follow up with them by calling at customer care 25-30 times in last 4 months.
But these guys are not doing anything.
Also recently they have sent me one depository bill cum transaction statement in which they are showing the updated emailID.
But for me to log in to my account they have not updated the email address.
Also none of the senior person form kotak is addressing to this problem.
Because of this i am having huge problem for trading purpose.
Please look into this.
Thanks,
Anirudha Deshpande
[protected]
Complaint marked as Resolved Aug 14, 2020
Hi Anirudha,

We regret the inconvenience caused. Request you to kindly update your email address in Trading & DP profile and also submit relevant documents to any of the nearest Kotak Securities branch at the earliest.

Regards,
Team Kotak Securities

IPO rejected due to insufficient balance

IPO rejected due to insufficient balance . I have transfered 15000 to IPO/mutual fund .And IPO order cost was 14100. Even if sufficient amount was present IPO got rejected which is very unstatisfied .
Hi,

We regret the inconvenience caused. Request you to provide your client ID and contact details at ks.[protected]@kotak.com for us to investigate on the issue highlighted.

Regards,
Team Kotak Securities
Complaint comments  Add a comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    ADVERTISEMENT

    [Resolved]

     ANJU JINDAL
    Sir,

    I have opened an account with you recently. Being the strikes in the banks I could not deposit the margin money for the stocks purchased. But yesterday I have purchased the 100 shares of syndicate bank. Today i.e. on 07.08.2009 I have sold the shares and ask to put a bid of the lower amount . But the dealing person has denied to do that. When asked the manager Sh Kapil Tondon, he spokes also not satisfactorly. I donot wish to write here the hard words for him but the behaviour of your company is not cooperative.Your attitude is that customer should bear the loss and your company get the profit only.

    I have canvasssed three to four accounts to give you but now it is not possible. If you are not trusting your people we are sorry to trust upon you.

    Anju

    [protected]
    Complaint marked as Resolved Aug 14, 2020
    Complaint comments  Add a comment

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      ADVERTISEMENT

      [Resolved]

       subhadeep sengupta
      Hello,

      Suddenly without warning my Unitech shares has been liquidated, evn though my settlement was tomorrow (client id: sub80_5)

      The excuse which the customer care agent Amit (call on 11.00 - 11.15 a.m. on 30/07/2009) is negative margin.

      I was about to settle on the settlement date (tomorrow)

      Why then the shares are liquidated and sufferring me a huge loss.


      I am going to write to the govt. consumer forum as well as mouthshut.com for this.

      Also, the kotak customer care operators are modifying my transaction time, so that I cannot transfer money from equity to bank.

      There is no security in kotaksecurities and I am going to write to the ET brand equity for this as well as CNN-IBN profit channel.

      If my margin was negative, then why Kotak allowed me to buy shares and giving me a loss ?


      I want immediate redressal of my loss.
      Complaint marked as Resolved Aug 14, 2020
      Dear Sir/Madam,

      I am a demat account with Kotak Securities since last one year and followinga are the details -

      Client: TOYO0

      My agents details are -

      DP id: In300214
      DP A/c No.: 15516377

      As per his/her commitments I was told that quaterly I will be receiving 8% of my investment (Rs. 20000 I invested) but unfortunately I have not received even a single rupee. He/she is totally a fraud person, not responding to phone calls, if sometimes meet then also try to divert the things. Requesting you to take necessary action against him and barred him.

      Also my request is to allow me to do online trading myself for which I need "Security Key" & "Trading Passpord", kindly arrange to send it to my residential address and block my agent to do any further transactions pertaining to my account.

      Hope for positive response from your end and attention to my requirements.

      Regards,

      Sandeep Shrikhande
      [protected]
      Complaint comments  Add a comment

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        ADVERTISEMENT

        Kotak Securities — EPF Withdrawal [Resolved]

         Gaurav Sidhu
        Hi

        I joined Kotak Life Insurance Co. in the month of July 2007 in the Direct Marketing Department. The whole...
        ADVERTISEMENT

        [Resolved]

         Dinesh Gupta
        Dear Sir

        Kotak Securities debited my 200 shares of Suzlon and Ashok Leyland without any intimation.
        I spoke with customer care executive, he was saying that they sold them according to their debtor's policy.

        Please check

        Client code - FBDR9

        Dinesh Chand Gupta
        [protected], [protected]
        Complaint marked as Resolved Aug 14, 2020
        Dear Sir,
        You are right but when ever u increased beyond limit given to you by kotak securities. Suddenly market down and ur margin outstanding then they will not infrom you and will not wait for you liquidity of that stock is compulsury due to debitors policy. Check rules and regulations by logging to your kotak securities account in customer care/important messege. Do not blame like this.
        Complaint comments  Add a comment

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          ADVERTISEMENT

          [Resolved]

           Maulik Shah
          Hi,
          I Maulik Shah, had open an DMAT + Trading Account with Kotak Securities, Hyderabad Branch. Before opening the account the Kotak Executive had promised lot many things, like free account, good services and good market analysis. Today its almost 6 months now, the kind of service they have offered me is utter waste and upon that they have charge me with account opening charge of Rs 750/-. When I asked for the reason, he told it is general and we will wave it off. Now after 2 months they have still not waived that charges to me and saying me that they are helpless on this.
          Now, When I have decided to close all my 7 accounts with them. They are telling to clear all the account dues then only account will be closed. I would like to know, if we as consumers can take some legal action on this, then I would be ready to take what it comes. And set an example for others. So these people will learn a lesson.
          Kindly let me know, if you have any idea/anything that we can do on this.


          Thanking you in advance.
          Maulik Shah
          Complaint marked as Resolved Aug 14, 2020
          Complaint comments  Add a comment

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            ADVERTISEMENT

            Kotak Securities — Delay in closing the account and transferring the money [Resolved]

             Soumyen Mitra
            Hi,

            I have a Demat account with Kotak securities D Mat A/C No 12968183, Client ID-XNUN7 and saving bank account...
            ADVERTISEMENT

            Kotak Securities Ltd — PF amount [Resolved]

             rajeev ranjan
            Dear Sir/Madam

            This is regarding my PF No. MH/41586/5257and the emp code is T4555 of Kotak Securities Ltd....
            ADVERTISEMENT

            Kotak Securities — Worst Service ever by any Trading Service Provider [Resolved]

             Sushant Ramchandra Gaikwad
            Kotak Securities is a third class service providers in Trading World. It is really shame that, you are not able to action...
            ADVERTISEMENT

            [Resolved]

             Shivani Shukal
            This is a query regarding PF account no.I was working with KOTAK SECURITIES LTD, Lucknow branch from May 2008 to Nov 2008.a month back i asked the HR of the company about my PF details, the PF no.that they are giving to me now through email communication is entirely different from the one that was being printed on my salary slips for my entire employment period with them.Now i am confused as to how will i make sure about my PF no.and also why a wrong PF no.was being written on my salary slip for my entire employment period.Immediate response will be appreciated.
            Complaint marked as Resolved Aug 14, 2020
            What should be expected salary range of AVP of kotak securities having 6 yrs of post CFA (ICFAI) exp?
            Complaint comments  Add a comment

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              ADVERTISEMENT

              [Resolved]

               Srivathsa M S
              SIR,
              I HAVE OPENED A DEMATE ACCOUNT WITH KOTAK SECURITIES LONG BACK AND YEAR BACK GOT A CALL FROM KOTAK OFFICE AND TOLD ME ABOUT SUPER SAVER ACCOUNT/PRODUCT. AS THEY WILL TAKE RS.2500, IN WHICH RS.500 IS PRODUCT CHANGE CHARGES AND RS. 2000/- ADVANCE BROKERAGE WILL BE REVERSED AFTER SIX MONTHS & YOU WILL PAY ONLY 0.45% BROKERAGE FOR DELIVERY TRADE.
              ALSO HE EXPLAINED ME THAT IF I GENERATE LESS THAN RS.2000 BROKERAGE THEN REVERSAL WILL BE EXTENT TO WHAT I HAVE GENERATED. FOR FRIST 6 MONTHS I HAD GENERATED MORE THAN 2000 SO THEY REVERSED AND CHARGED AGAIN RS.2000 AS ADVANCE BROKERAGE FOR NEXT 6MONTHS. 2ND TIME AS PER THEM I HAVE GENERATED RS.1454.22 BROKERAGE AND NOW THEY ARE NOT REVERSING THE SAME TELLING I HAVE TO EXEED RS.2000 ONLY THEN THEY WILL REVERSE THE AMOUNT.
              I HAVE COMMUNICATED THROUGH EMAIL & PHONE BUT THEY ASK US TO GENERATE 2000/- BROKERAGE WITH IN 6 MONTH IF I NEED REVERSAL. NOW I HAVE RENEWED FOR NEXT 6 MONTHS AS WELL AND THEY SAY THEY CAN'T CANCELL AS ITS ALREADY RUNNING. I HAVE BEEN TRYING TO GET ANSWER FROM THEM FOR LAST 4-6 WEEKS.

              PLS HELPT TO GET BROKERAGE REVERSAL AND ALSO CANCELL THE CURRENT SUPPER SAVER ACCOUNT.


              MY CLIENT ID=S14U7

              THANKING YOU IN ADVANCE
              SRIVATHSA
              Complaint marked as Resolved Aug 14, 2020
              Complaint comments  Add a comment

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                ADVERTISEMENT

                [Resolved]

                 ashok kumar
                Hi dears
                Kotak securites have cheat with me regarding borkage.
                Some one called me their office that if you will take super saver account your brokage will become down and they will charge 2500, in which 500 is plan conversion charge and 2000 will security which will revert back after 6 months.
                Before convertion plan my intranet day brokage are 3paise and delivery borkage is 30 paise
                After conversion its become 5 paise for intranet and 45 paise for delivery.

                Second thing they told me that your plan will change when 2500 rupees will available in your account but this activated on next month when that amount has not available in my account.

                so basically they have charged me 2500 reupees for increasing my brokage.
                this happened on 21 jun and i have send complains from 28 july and sent a lot of mail, doing lot of calls on local office and bombay office but no onse send any response thru mail or phone
                Now i am tired from last 65 days and left any hope, so any one can suggest me what i will do now.
                Or tell me what is the process for consumer court.
                Wait for your suggestions.
                Complaint marked as Resolved Aug 14, 2020
                Please close your Kotak Securities relationship ASAP and have your account opened with either Indiabulls or RK Global. They offer the lowest rates in terms of brokerage.

                convertion of plan — conversion of plan

                Hi,

                I have given a request to change my plan from NJ199 to simple99.


                but there are unable to do so online. Why ?



                Please look into this matter and do it asap.

                Thanks,
                vinay Uttarkar [protected]
                No response from there side.
                I have complain for your staff pls call me in this no and give us detail.

                [protected]
                ADVERTISEMENT
                Complaint comments  Add a comment

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  ADVERTISEMENT

                  [Resolved]

                   santosh rao
                  i have been calling kotak helpline for my lost trade password, i need finance urgently from my trading account to pay salaries, kotak is not giving any accurate response
                  call 1. they said they can take money from my account in to trading account but cannot put my sold share market amount back to it.
                  call 2. they asked me to apply online, i did it and then also called and confirmed my alternative mailing add.
                  call 3. customer sales executives are just helpless with the useless computer information system that can never take decisions.

                  now its 22nd of july n am facing salary issues by my employees.
                  Complaint marked as Resolved Aug 14, 2020
                  Complaint comments  Add a comment

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    ADVERTISEMENT

                    [Resolved]

                     chandrashekhar j kavi
                    RESPECTED SIR,
                    I HAVE OPENED AN DEMATE ACCOUNT WITH KOTAK SECURITIES IN DECEMBER-2007. AS THEIR AGENT TOLD ME THAT RS. 2000/- ADVANCE BROKERAGE WILL BE REVERSED AFTER SIX MONTHS & YOU WILL PAY ONLY 45 PAISE BROKERAGE PER RS. 100/- TRANSACTION DURING THIS 6 MONTHS.BUT I HAVE GENERATED RS. 1700/- BROKERAGE DURING THIS 6 MONTHS & NOW THEY ARE ESCAPING TO PAY ME MY BROKERAGE, THUS IT IS LIKE CHEATING THAT I HAVE PAID RS.3700/- (2000+1700). IT IS NOT FARE. I HAVE DONE TOO MUCH COMMUNICATION THROUGH EMAIL & PHONE BUT THEY ANSWER TO GENERATE 2000/- BROKERAGE WITH IN 6 MONTHS, SO IT IS TOO MUCH LOSE TO ME.PLEASE DO SOME NEEDFULL FOR ME.

                    MY CLIENT ID=CCKQ6

                    THANKING YOU,

                    CHANDRASHEKHAR J KAVI
                    Complaint marked as Resolved Aug 14, 2020
                    Complaint comments  Add a comment

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      ADVERTISEMENT

                      [Resolved]

                       Animesh Shastri
                      Dear Sir,

                      I have demat account with Kotak Securities. At the time Account opening I had paid 3500/- Brakup is 500 is processing charges, 1000 is minimum balance for demat account & 2000 is reverse in my account after six month. But after six month when i went to the company they told me that Rs. 2000 is advance brokerage which we can use within six month of account opening date.

                      Please do the needful in this regard.

                      Thanking you,

                      Yours truly,

                      Animesh Shastri
                      Complaint marked as Resolved Aug 14, 2020
                      Complaint comments  Add a comment

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        ADVERTISEMENT

                        Kotak Securities Sagar Branch — irresponsible behaviour of sub broker [Resolved]

                         chunkey samaiya
                        my client id is-cxw20, place-sagar m.p
                        the franchisee owner of kotak securites of sagar branch iis very irresponble&...
                        ADVERTISEMENT

                        [Resolved]

                         PRAKASH SITARAM NAGWEKAR
                        1. Apr 07 I requested Kotak Securities to update my bank details in my Demat profile.

                        2. As requested by Kotak Securities, submitted required form duly filled in with sample cheque leaf by courier on 21-04-08.

                        3. On Apr. 26 Kotak Securities wrote me, "we wish to inform you that we are in receipt of your Documents at our Head Office and your Bank details will be updated shortly. "

                        Since then Kotak Securities have done nothing and after reminding them several times they again asking for 1) Letter with the request to change the details mentioning the new account number and whether the change has to be effected in DP profile. 2) Cancelled cheque leaf of the new bank account which I have already submitted for which they have given acknowledgement.
                        I HAVE DONE EVERYTHING STILL MY BANK DETAILS STILL NOT UPDATED.
                        Complaint marked as Resolved Aug 14, 2020
                        Respected Sir,
                        I Mukesh Dharewa, i had open an account in Kotak Securities with giving a cheque of 1, 00, 750/- (One Lakh Seven Hundered and Fifty Rupees Only). I had already received the kit after 10 days, for the kit i had inform to the concerned person they told us we will come in one hour and explain the thinks but hold day i was waiting for them but there is no response, regarding this i had call to customer care where i had talk to (Aariti Jadhav) Sr.Executive at Exlatation Dest as she told us for her degination and name, she promised us our person will attened with an hour but there was no response being on a such a big post doing so irresponsable work after knowing the each and problem of the customer, we think that these people are ("GOOD FOR NOTHING") sitting on the chair and spoiling the company image these are persons who makes the problem more critical for consumer by giving a bluf assurance. i want to close the account please send a concerend person to us.
                        thanking you,
                        MUKESH DHAREWA
                        Respected Sir,
                        I Mukesh Dharewa, I had open an account in Kotak Securities with giving a cheque of 1, 00, 750/- (One Lakh Seven Hundred and Fifty Rupees Only). I had already received the kit after 10 days, for the kit I had inform to the concerned person they told us we will come in one hour and explain the thinks but hold day I was waiting for them but there is no response, regarding this I had call to customer care where I had talk to (Aariti Jadhav) Sr.Executive at Exaltation Dest as she told us for her designation and name, she promised us our person will attend with an hour but there was no response being on a such a big post doing so irresponsible work after knowing the each and problem of the customer, we think that these people are ("GOOD FOR NOTHING") sitting on the chair and spoiling the company image these are persons who makes the problem more critical for consumer by giving a bluff assurance. I want to close the account please send a concerned person to us.
                        My client Id No:EP-952
                        Thanking you,
                        MUKESH DHAREWA
                        I have been a customer with Kotak Securities for nearly 17 months. I found the services deteriorating with time. So much so that about two months back I stopped trading and sold off all my holdings. Despite promising a refund within next 30 days, I am yet to receive the same. Instead, the company continues to levy their fees as if I am their regular customer. e.
                        I am facing the same problem.My wife's a/c was opened two moths back.But nobody is helping to activate the trading account.The relatioship manager is promising everyday for doing the same but god knows when the day will come to activate the same.KIndly inform whom to complain and get the account closed.

                        Yours faithfully,

                        UK Mohanta
                        ADVERTISEMENT
                        DEAR
                        SIR/MADAM
                        I have forgotten my user ID and pass word against my account Client ID 12466845 DP ID IN300214 Branch Code:000017 Trading ID GBXZ5. Please do the needful and send your reply to my email address at the earliest. My new mobile number is[protected]
                        Thanks
                        Yours truly,
                        Girija Purushothaman
                        Mobile:[protected]
                        I HAD A DEMAT A/C OF KODAK SECURITES HAVING USER ID--------DEB69-1, CLIENT ID-----EFW64, DP ID[protected]. AFTER CLOASING MY DEMAT A/C AT ABOUT ONE AND HALF YEAR, THEY CANT RETURN MY DUES OF RS.631.81. SO I AM VERY MUCH DISAPPOINTED BY KODAK SECURITIES.
                        I am unable to accees the site for trading.
                        Complaint comments  Add a comment

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          ADVERTISEMENT

                          [Resolved]

                           sanya khanna
                          I invested with kotak considering it to be a very reputed company. I invested a big amount with kotak. Being a client with huge investment, iam sorry to say that you have really il mannered employees who literally insult your clients. Who will invest with kotak, to get insulted?? Your employee MR. PRAKASH ARYA from CHANDIGARH BRANCH, is really ill mannered person. He does not know how to deal with a client. And after dealing with a client, he insults them. What kind of employees do u possess?? Is this the reputation of KOTAK??? Thank you very much for the regard given to us by your employee.
                          Complaint marked as Resolved Aug 14, 2020
                          Hi,

                          I have also experienced same from Kotak Securities executive Kamlesh Shah from Borivali-Mumbai branch. I have reached him to submit address change document. He has started arguing without looking into documents. I have shown him online document & required proof. Rather guiding to customer, his intention was to avoid give responsibilty. How can reputed financial institute can afford this type of executives to provide service to thier customers.

                          I hope looking out with these no of complaints, Kotak Security will take action against these type representatives of thier institutes.
                          THERE IS A PERSON BY NAME PRASHANTH IN HYDERABAD BRANCH. WHO LOOKS AFTER THE COMMODITIES DIVISION. SUCH IS THE WORK CULTURE OF THESE PEOPLE IS

                          THERE IS TOTALLY INDISCIPLINE IN THEIR WORK

                          THEY DON, T KNOW HOW TO TALK TO THEIR CLIENTS

                          NO ONE TAKES RESPONSIBLITY, FOR ANY WORK.

                          THESE PIGS. WILL TELL THAT. I HAVE REQUESTED THE CO TO REDUCE BROKERAGE. HE HE RARELY DOES. IF YOU COMPLAIN ABOUT IT AGAIN. NEXT TIME HE WILL NOT ANSWER YOU PHONE.

                          ONE BIG REQUEST- FOR ALL TRADERS. DON, T TRADE IN KOTAK IN HYDERABAD. BEKAR SALLE BOSEDK
                          Complaint comments  Add a comment

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            ADVERTISEMENT

                            [Resolved]

                             cbzsports
                            Hello,
                            I am Saurabh S Dhakate and I live in Nagpur. I have trading cum demat account at Kotak Securities Ltd., Telephone Exchange road, Central Avenue, Nagpur. I had some shares in the pool account. So I asked the manager to hold on the shares till the closing bell of that day. He had no problem then. But to my surprise, I got the news that my shares well before closing bell. I really got disappointed by this kind of non-sense behaviour from KOTAK SECURITIES LTD. He sold them at the lowest point in the market. Now I want to ask KOTAK SECURITIES LTD. whether they can let me buy those shares at the same rate? THe answer is NO. I am not going to pay even a rupee for any of the debits caused due to such kind of behaviour.
                            Complaint marked as Resolved Aug 13, 2020
                            Complaint comments  Add a comment

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              ADVERTISEMENT

                              Featured Complaints

                              ADVERTISEMENT