Kotak Securities — demat account unfair charges and unauthorised debit of shares

Address:

New Delhi, Delhi, 110058

Account qdda5 name suresh chawla.

Me and my husband have offline and online account with me having offine and my husband having online. Biggest mistake. We were never comfortable in online so not much transactions were done. One script dlf was left in account which should have resulted in small debit given the sebi regulation of bsda accounts since 2012. It is even mentioned on kotak website under charges but still they are charging.

Since june we requested for some waivers as no trade since many years and account was dormant. Later we requested for statements of account to atleast check the charges but they never came, nor now, neither previously. Talks were on with the concerned branches by emails. Suddenly customer service cut the shares for debits, which were not even payable.

We had given business worth lakhs of rupees to kotak and now face this treatment. Do we not even have a right to even ask why i am being charged and ask if its genuine. Whatever you may post as charges should be acceptable to us and we should pay without even asking. When i sent mails the replies were not even given for almost 2 months even after repeated emails. Is that fair trade practice?

I want reversal of my shares and charges rectified immediately.