Kotak Securities — depressing kotak mahindra

Address:

A/97, Purba anandapally near swami vivekananda sporting club. P. O. Purba putiary, P. S. Regent park., Kolkata, West Bengal, 700093

Everything about kotak mahindra is frustrating and depressing. I got employed and my company sent in a number of banks to choose from. Kotak mahindra was one such bank. I walked in with a conviction that no kotak mahindra. But the benefits lured me into choosing it. As, i had existing crn number. The person asked me to send the pdf of offer letter and pan details on whatsapp to my point of contact whose number was shared. I shared the details on 26th of february 2020. I was told that the kit would be sent to me. On 28th of february i received the following message.

"we have received your kotak bank a/c opening form application[protected]. Pls give us max 5 working days for processing. Check appln status https://bit.ly/2Ukgx65"

If i didn't upload my bank details i wouldn't have received my salary for the month of march so i grew impatient and asked mr. Sumit to let me know about the status of my courier. He said he would let me know and its despatched. I hadn't seen the message earlier and no email was sent to me. He changed my contact number to my existing one (Previously i had another number linked to my 811 account and it is inactive) i thanked him for the same. He sent me an account number with ifsc code and said it was mine and my account is active. He said he had seen on his system.

The account details are as follows.

Ifsc code-kkbk0000330
Account number-[protected]

As asked of me, i waited five days during which i was communicated the following messages

"dear customer, as per your request the mobile no,[protected] will be added for your crn xx8509within 24 hrs."

"your request for cheque book for a/c xxxx6447 has been received on[protected]. The same will be dispatched to your correspondence address shortly."

I was waiting but on 5th day, i asked mr. Sumit to check as i m in distress. He said i am not at office, i will check in and give you the dart details tmorw. I was angry n asked for a solution. He was kind while speaking. Next day i called him and he was driving. I said it would be fine if i call you later. He said he would call me. But next i received a message from kotak mahindra which is as follows

"dear customer, we are pleased to inform that your debit card banking pin mailer has been dispatched vide awb no[protected] through meghraj courier on 05-mar-2020"

If it was despatched today? What was i waiting for?
Mr sumit on the other hand called me to inform that it was despatched. I was atwork so i couldn't say much. Instead he sent in an account number. On whatsapp

Which is as follows suggesting it is mine.

[protected]
As you can see that both sent by him aren't the same.

I need full clarification on this. Or else i am going ahead with the complaint where it would make an effect.

Why i dislike kotak mahindra

4 to 5 job offeribg calls in a day. Despite asking not to contact repeatedly, they contacted on and on. On being frustrated i said do the job that you are offering me and dsconnected the agent had the audacity to call m back repeatedly thrice until i pickedit up and abused me. Passed mentally abusive comment such as "tum humesha ghar pe hi baithe rehna". Well, it would be great if people are hired who can represent the company better and not those who bring the reputation down. I regret opening an account in this bank already.