Kotak Securities — giving false statement about the demat account and wrong charges has been charged

Sir
I mr kush kumar having demat and trading account with kotak securities and registerd email with trading is [protected]@gmail.com and with demat [protected]@gmail.com. Sir i m in indian airforce and while i was posted in chennai in 2013 then mr prem has opened my trinity account trading demat and saving and that time told me that three years demat maintainence charges will be free and then it will be charged 150 yearly. He is telling mostly in tamil and little bit in english while i am totally hindi language based he promised me about charges that no any hidden and extra charges will be there. Only there will be 150 yearly demat maimtenance charge after three years. Sir on 01 dec18 morning i founf 1369.39 amount has been debited from my linked saving account [protected] without my consent and without giving me intimation about this i immediately talked to customare care mr sujit mishra and told him to lodge a complain then he refuse to lodge complain and then he told me that there is a sms activation and demat charges has been made and total charges from account opening to till dec2018 total 3604.97 amount has been charged and 197.65 amount is to be charged.
Sir i never informed about this charges never intimated about charges and never activated and sms facilities then why such a wrong charges has been made. I got a lot off loss from share market and i cant afford single and unfair amount please. So its totally unfair. Unjustified
Missusing banker right
Breach of trust
Mental harrsment
Cheating with customer
Wrong charges without consent of customer
Giving improper and false statement
So its my healthy request you that please acces my account and resolve my all issues and concern and refund my whole amount.
My all account detail is below
Ks-crn : 9192436 dp id in300214 d p acount 17035435
Client id 5cu51 bank crn 61598907 account [protected]

Thank you
Your faithfully
Kush kumar
(Pan - bmppk4328d)
Mob (1) [protected]
(2) [protected]