Kotak Securities — Payment charged twice for same number of shares bought

Kotak Securities — Payment charged twice for same number of shares bought

G gautambiswas63 Aug 13, 2021 Aug 13, 2021 This thread was updated on Aug 13, 2021

I bought and sold shares on 28/07/2021. I received the net amounts of sold and bought shares on my PINS account. However I was charged for shares worth Rs27000 approximately which should have been reversed as it was already included in the net amount of shares bought that day.Inspite of multiple complaints I have received no satisfactory response from them to resolve this issue. Was this information helpful? No (0) Yes (0)
Kotak Securities customer support has been notified about the posted complaint.
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Kotak Securities Customer Care

from Mumbai, Maharashtra

Aug 13, 2021

Verified Support

Hi Gautam, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat

gautambiswas63's [Complaint's author] reply, Aug 13, 2021

.[protected]@kotak.com is it an email service?

gautambiswas63's [Complaint's author] reply, Aug 13, 2021

Client code: GAU63_4
Contact number: 96566836657

gautambiswas63

Aug 13, 2021

[protected]@kotak.com is it an email service?

Kotak Securities Customer Care's response, Aug 13, 2021

Verified Support

Hi Gautam, based on the details provided, your query has been forwarded to the concerned team. They will get in touch with you regarding this.

gautambiswas63's [Complaint's author] reply, Aug 18, 2021

Client code: G05JD, please make correction. Nobody has got in touch with me so far.