Kotak Securities — Sending collection guys home without any prior notification

Address:

Pune, Maharashtra, 411007

Hi

My name is XXXX. I have a home loan with Kotak. I missed a payment this month & the collection dept. sent the people without a prior notification or call about a missed payment. I have rented that home & it was insulting for my tenant to face such a scenario. Being a loyal customer for 6 yrs if this is how am treated I am no longer planning to continue with Kotak. Further, after that when I called the Customer care they were very rude & not cooperative. They did not have any courtesy to resolve my problem.