[Resolved]  Kotak Securities — Unable to liquidate my mutual funds

I have purchased SBI Long term equity mutual fund 3 years back.
Now when I am trying to redeem it, I am unable to do it; as it is showing error "Scheme Not available";

I first connected to your customer team on service.[protected]@kotak.com vide e-mail; they streched the conversation to 1 month with no resolution. I kept following up but no response from your end.

Then I connected on Whatspp number which you share on e-mail; they also kept me on hold for long; then asked me connect on [protected];

I reached out to them; but again they said me we cant do anything; please reach out to [protected]

After waiting for long, when I reached on last number, he said me to again reach out to some other team;

It has become a never ending loop; One team says go to another; another say go to third person, third person to fourth person; Highly non-appreciated service; with no value to customer experience or customer time

Still my issue hasnt been resolved;