Kotak Securities — wrong calculation of brokerage and interest in account

Address:

400705

I have written complaint to singh. [protected]@kotak.com,
Shraddha. [protected]@kotak.com (My account's manager) about query of wrong brokerage billed for the transaction done in aug in mail dated on 29th aug however there is no response by them on same. No call for explanation of how its been applied.

Today, interest is billed in account for aug'17 and that too is incorrect as i have been told by my accounts manager that its 18% and billed on day basis if payment is exceeded by 2 days, as per this rule interest applied in my account stands wrong.

Need clear explanation on interest and brokerage or else i have to shift to other security firm as kotak seems very unprofessional in conduct with the client and money matter is taken very lightly..

Rgds, alka yadav, [protected]