Kpn Travels — bike damage

Address:

613006

On 7th sep 2019, i brought my honda active to kpn parcel service (Shanthi nagar, bangalore) to parcel and transfer it to my hometown (Thanjavur). The kpn parcel service person promised to deliver the bike by monday evening (9th sep). And i asked him will it be safe without any damage and will be delivered? He said yes it will be safe. I accepted that promise and agreed to that.
But the bike was not delivered on the promised delivery date and it was finally delivered on today (11th sep). When i and my father went to pick the bike, the delivery person of kpn travels asked us rs. 100/- extra from the parcel charges for handling the parcel. And we inspected the bike before taking out from the place, it was found to be damaged on the body with lot of scratches and dent on the right side of its body. This kpn service is really worst and i want refund for this damage caused by kpn parcel service.