Kpn Travels — Customer service and attitude of drivers

Address:	600092
Website:	kpntravels.in

We travelled from Chennai to Madurai on Oct 8th by KPN 8.30 PM bus,

We had a dance program at which our children had to perform at Madurai at 9 AM on Oct 9th Sunday, which means we should have been at Madurai by max 7 AM.

Unfortunately the Transporter KPN parked the bus at Perungalathur for almost 2 hours from 10.15 to 12 midnight, for only two passengers who were expected to reach from Tambaram. In spite of requesting the driver not to wait for more than 15 mts, he refused to drive the bus. We kept repeatedly pleading with the driver to drive us as we would be late for the program next day. The attitude of the driver was not customer friendly and also we could not reach the KPN complaint as well as customer services that night, since KPN seemed to have shut down all telephone lines that night .

The whole bus of 27 passengers waiting for just two of them on the road by midnight is just not acceptable & totally unjustified.
Due to this our bus dropped us at Madurai at 8 AM and we were late for the performance . We had to cut a sorry figure for no fault of ours .

Your services were exemplary but we are not satisfied with KPN and would not recommend any one of our family or friends to travel by KPN.

Am sending the bus details for your reference and action. PY 01 BT 9199

We would like to be paid 25 times the fare for each of our tickets for the delay and loss of our name and prestige while participating in a program.