Kpn Travels — non stop of bus at the pickup point-potheri

I nivetha shine, age 19 yrs a student of sdnbvc, chromepet, reserved a ticket to travel to trivandrum from chennai (Boarding potheri) by kpn on 24.12.2018. Ticket no. L[protected], seat l26, vehicle no. Py01-ce9949. The boarding point srm university (Potheri) and boarding time 7.40pm later changed to 8.25pm but passed potheri at apoximately 9.40pm.
This bus which was to stop at potheri, where i had been waiting from 8pm and the contact no [protected]given was not accessible, to my horror and anguish failed to stop as it passed potheri by at 9.40 aproximately. I ran behind but the bus did not stop disgusted i returned to my hostel. Request that i may kindly be compensated for the monetary loss as well as that of being deprived the valuable time i had planned to spend with my loved ones on christmas day after my college exams due to your negligence. Expecting a reply from your end.
Nivetha shine
Mobile[protected]