[Resolved]  Kpn Travels — Problems with Driver, Accidents due to Rash & Negligance

Sir, Booked Tickets from Dharma Travels - ONLINE. Date of Return Journey : 7 Dec 2014. Ticket Details : TIN MTFARD PNR : L[protected] Bus No: AP35 V 7997 - Volvo Multi- AX Driver Name : Muthu Kumar - [protected] Bus left Velankanni @ 7.50 P.M on the way near PAVAY meet with an accident due Rash & Negligent of the KPN Driver and injured the 2 wheeler very seriously and didnt stop the vehicle and fleed the spot and finally the bus was apprehended by police near NEELAMANGALAM at around 9:10 P.M. The police sized the vehicle and the driver informed his seniors / concerned authorities of the K.P.N to send the spare / alternative vehicle to pick - up the stranded customers and made to wait till 12:00 Mid Night and no alternative bus or representative came to transfer the stranded customers to reach Bangalore. Thereafter the driver informed he is helpless and informed to make own arrangements to travel to Bangalore and claim refund at Bangalore office. The driver declined and refused to provide K.P.N senior management contact details and was left to mercy of his wishes. All the travelers experienced very rude behavior from the driver and was non- cooperative on all fronts and made to suffer endlessly. Further this shows that K.P.N is in-capable of providing quality, safely, time bound response in case of disasters, medical help to the injured person etc. to all the concerned be it either customers or travels on Road. The driver of your company proved least sanity towards the injured person and to the customers. Latter I travelled in state owned government buses and was delayed by 6 Hours and had to face lot of inconvenience and also changed 4-5 buses at regular intervals to reach Destination and the buses lacked basic facilities which caused lot of inconvenience to female passengers & Children's especially. After reached Bangalore collected general manager Ph: [protected] and called him several times ( 5 Times) to complain about the difficulties faced by us but he never responded the my call latter today 9-12-14 @ 11:56 A.M I again called him and informed the same for further action, Apology and refund of money paid towards return journey. Hope this message reaches the Directors and the CEO of the company so that to prevent such casualties in future and provide prompt service as claimed and displayed on your website. Anthony Raj [protected]@gmail.com