Kpn Travels — Refund of amount for the failed transaction made for bus ticket booking

Address:	Hyderabad, Andhra Pradesh, 500068
Website:	www.kpntravels.in/frmContact.aspx

(Date: 20.04.2017)
Dear Sir,
I booked a ticket from Madurai to Hyderabad on 31st march for the journey of 1st April, through net-banking made from Indian overseas bank. Unfortunately the transaction as incomplete, money was deducted from my account and the ticket was not generated. I was advised to make another transaction through credit card to book the ticket, which was successful.

At that time I was told that, the money will be refunded in a week of time. It was not done and I contacted your personal, where i was told that it will take 15 to 20 days for refunding, if the payment is made by net-banking.

By this day it is completing 21 days, still refund is not made.

I am sorry to say that, this is showing gross irresponsibility on your part.

Once again I am requesting you to look in to the matter, to retain me as your customer for future. Anyhow I lost my trust in you. Certainly I will be looking for other travels to commute between Hyderabad and Madurai.

Yours Sincerely,
Dr. Thirunagari Venkat Ramanaiah, M.D.,
Professor and HOD of Forensic Medicine
Velammal Medical College Hospital & Research Institute
Madurai, Tamilnadu, 625009
Ph: [protected]; [protected]

On Fri, Apr 21, 2017 at 2:48 PM, Thirunagari venkat ramanaiah wrote:

Dear Sir,

This is in continuation to the yesterday's letter, which made for refund of the amount.
The details of the payment are as below:

Bank: Indian Overseas Bank
Mode of Payment: Net-banking
Amount: Rs. 1378.00
Date of Payment: 31.03.2017 at about 8.33 am
Details of Payment: PAYTM[protected] [protected]@966110

Once again I am requesting you to look in to the matter, to settle the amount soon.

Yours Sincerely,
Dr. Thirunagari Venkat Ramanaiah, M.D.,
Professor and HOD of Forensic Medicine
Velammal Medical College Hospital & Research Institute
Madurai, Tamilnadu, 625009
Ph: [protected]; [protected]

Date: 25.04.2017

Dear Sir,

It seems You people are otherwise very busy to ignore my problem.

I gave enough time space for you to respond, but it appears you do not have minimum courtesy to take care of Customers.

However you made me to learn a lifetime lesson and I am thankful to you.

But in the last I am to inform you that, I am proceeding legally against you to get my amount refund. Wait for it and prepare your response to it.