Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — Ticket is not booked but money is deducted from account

kalavathi talluri

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I tried booking ticket in ksrtc.in from bangalore to pune, i was taken through online banking where 1033 was deducted but seat is not booked. I dint receive an confirmation/failure message on booking but money was deducted. To check on this, i called the customer care, took the number from ksrtc portal. i was kept waiting for more than 15min in the call to be answered by any customer care executive but my call was not taken by anyone in customer care. i could not find any way to reach out to ksrtc to get my money refunded. I want my money refunded. OB reference number of failure booking is OB13915143

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Complaint marked as Resolved

i have dropped complaint to [email protected] and Action was taken by them. They have refunded amount to my account..

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Comments

Subha Krishna Kuppam

from Delhi, Delhi

First time I attempt to book a ticket in ksrtc from online website . While I was booking a ticket, the amount got deducted but the seat didnt booked . And again I tried to book a ticket, again the amount got deducted but still the
seat didn't booked. This is very bad experience about their online booking from ksrtc. Transaction reference details :OB39667866 transaction reference details:OB39670834
Two times I tried to book a ticket, but the amount got wasted.

SK1111

from Bengaluru, Karnataka

Tried to book a ticket on ksrtc, money got deducted but ticket is not booked, trying to contact on given phone number. Not a single number is picked.

OB43442758

They have written in the mail with OB number, confirm before booking another ticket.
I have checked online, no where it is showing about booking in my name.

I dont know, what to do, should i book another ticket or should i wait.

Charan M S

May 26, 2022

I tried to book ticket through ksrtc website after the payment it has shown an error message and money got deducted, afterwards i didn't get any response about my ticket.

Aswanth_vinod

Jun 29, 2022

Dear Sir/Madam,

I am writing to inform you that I booked 2 tickets for the travel date 24/06/2022 on the KSRTC Mobile App (Route- Banglore to Kannur).
OB. Ref. No: OB49762090 & OB49761899.
The Transaction was processed and the money was debited from my account, but the tickets were not booked and the status on the KSRTC Mobile app shows the transaction failed. It is been 5 days and I haven't recieved the refund yet.

I would like to receive the refund at the earliest. I am attaching the screenshots of the transaction and the KSRTC app status. Kindly do the needful.

rohithshetty m

Aug 25, 2022

I booked a ticket on 25/08/22
but didn't get any confirmation ticket but my money has been deducted from my account
I want my money back as soon as possible.
Kindly requests you.
Refrence code : OB50767337

Spurthi H

from Bengaluru, Karnataka

Jan 27, 2023

I booked a ticket on 31/01/2023 but didn't get confirmation .But money has been deducted please kindly address this as soon as possible.
Reference code:OB53912468

Spurthi H's reply, Jan 27, 2023

Transaction done on 27/01/2023 but transaction status in pnr enquiry board is showing failure but money has been deducted from the account.Kindly address this for OBI reference code OB53912468