Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Refund of amount on Transaction Failure I tried to book a ticket from Chennai to Bangalore twice on 17th December, 2014 for 4th jan, 2015 the amount of 786 was deducted both times and the ticket wasn't booked even once I want to know when can I expect my 786*2=1572 back Passenger detail : Shalini Chhabra no given : [protected] email ID used in booking :shalini.[protected]@gmail.com HDFC NET BANKING USED

On 21 October 2014, i tried booking 2 tickets from Kannur to Bangalore via online and they both ended up in failure after the payment was made. I had contacted the customer care and they requested me to email to [protected]@ksrtc.org (Accounts Section) with OB no & user id. Well, after sending that i had called the accounts section several times, every time a lady picks up the call and keeps the receiver aside until the call timed out. I had even followed up with several emails but not one response yet. Its been almost 2 months now and i do not see my money coming back.

On 17.12.2014, online, I wanted to book the ticket from Belgaum to Bangalore by AC 2 Sleeper and the money was deducted but the ticket neither came in the mobile nor in the screen. My phone no. is[protected] and e-mail address is ray.[protected]@rediffmail.com. Twice I was failure because bank online was not sending SMS message for transacting the ticket and deducting money online.

Dear team I have booked a ticket from bidar to Bangalore and got onto the bus but after few mins the bus got break down. Since it was in middle the driver took to Hyderabad and he said the alternative bus is there but before I reaching there the alternative bus started and conductor told me that the bus started since all passengers created problem and told me to cancel my ticket since I would get full amount.. But when I went to cancel it...

We are the passengers of Nelamangala town situated 30 k m from Bangalore city. So many people who are working at bangalore in different govt and semi govt and also in private sector. In this regard it is very essential to reach offices intime.But there is no proper transport facility to us. All the non stop vehicles are not visited to Nelamangala bus stop and it is quite inconvenient to travel by BMTC and Local KSRTC buses. Most of the Long...

I tried booking ticket in ksrtc.in from bangalore to pune, i was taken through online banking where 1033 was deducted but seat is not booked. I dint receive an confirmation/failure message on booking but money was deducted. To check on this, i called the customer care, took the number from ksrtc portal. i was kept waiting for more than 15min in the call to be answered by any customer care executive but my call was not taken by anyone in customer...

KSRTC ordinary Bus has been scheduled daily from Sunrise circle / Bandireddy circle to Vellore and Thiruvannamalai, respectively at 7.30PM and 8.30PM on regular basis, But nowadays, it is irregular, somedays we dont find the bus at all, for instance, On 24th November 2014, Bus towards Vellore never turned up, where as Bus towards Thiruvannamalai, came late by 10PM.

Money still not refunded even after four months and multiple follow-ups. Transaction no - OB12469823 Journey From/To: BANGALORE to CHICKMAGALUR Status - Failed Ticket Nos. - 3 Bank - SBI Journey Date: 15.7.2014 Bus Timing: 2:35 pm bus Mobile - [protected] This is a complaint against KSRTC online refund department for failed transactions. I had tried to book 3 tickets on 15th July, 2014 for journey from Bangalore to Chickamagalur" online. The money got debited from my account but did not get any SMS or email confirming my successful booking. I immediately called up KSRTC Customer care and after checking up, the representative told me that it was a "Failed" transaction and that I should send an email to '[protected]@ksrtc.org' with the OB number (which is OB[protected]. I did exactly what she told me to. I sent an email to '[protected]@ksrtc.org' and they replied to my email saying - "We have received your mail and necessary action will be taken accordingly after due verification. You are requested to check your bank account in case of refund after 7 business days. For other issues regarding non receipt of refund amount kindly call[protected] OR[protected] during office hours." Well, I received no refund. Then I called the above given numbers and every number given on the "http://www.ksrtc.in/site/contact-us" page. Most of the times, no one will pick up the call. If you're lucky enough on some day, an operator (always a lady) would pick up the call and just after she gets to know that it the call is for refund, she would immediately redirect to some extension without even listening to another word of mine. The phone where my call is redirected then keeps ringing and ringing and no one ever picks up. I have no idea how much I have spent on phone trying to get someone to talk to! But till today, I have failed all the times. So I decided to send another email to '[protected]@ksrtc.org' on November 4th. But to my surprise, this time, I failed to get a reply to my email too (till today- 23rd November)! I don't understand, for a fault on their end for which the booking got failed, why should we the customers need to suffer so much? First, the money is gone and the next, spend rest of the days being harassed and frustrated trying to speak to someone to resolve it! KSRTC is truly pathetic and I am too frustrated now to do anything to bring the KSRTC Accounts department down. Rittik

KSRTC Perumbavoor Depot has a service via Govt Medical College Ernakulam. From the last 3 months the service have interrupted nature. Lot of regular passengers depending the service including patients to Medical College, Ekm. The bus route is Panamkuzhi- Thrippoonithura service This route we have no sufficent bus service. This is for your kind notice. Prasanth MK [protected]

This conductor of KA - 18, F-574 on 21st Nov 2014 today asked lady to get down in wrong place just because of driver willing to go on fly over which was opposite to what he said while boarding the lady who is a patient. None of the customer care numbers responded properly when called. KSRTC customer care is waste and careless for even for lady passengers.

Poor behavior and demand of money from conductor of Bus: 16/11/2014, Trip Code 2247BNGCHN, Bus No - KA -538, AC sleeper. Due to some booking mistake instead of selecting Electronic City as boarding point, I selected Shanti Nagar. On receiving crew details I called crew that my female friend would be able to board from Electronic city. I was affirmed that there wont be any issues with it. So we waited at Electronic City. After my friend boarded the bus, the conductor started scolding and after some time he demanded money. To avoid arguments she had to give. I want to bring this to your notice that this is very serious issue of harassment of passengers. Had this situation continue I would be left with no other option but to select private providers who can take action on their crew. Please take proper action by some warning to crews that they dont do these cheap behavior. I would look forward for some action. I would wish better experience in future so that I dont escalate it. Thanks, Ankur

I booked 2 tickets having PNR number J46371501 & J46403975 amounting to Rs.1912 and Rs.1208 respectively. I had recieved a mail stating that the ticket has been cancelled and the amount after applying cancellation charges which amounts to Rs.1040 and Rs.942 will be refunded within 7 working days.I've waited for 7 working days and then i've sent mails to [protected]@ksrtc.org but didn't get any reply. I've tried calling the customer care numbers and i don't seem to get a reply from them as well. I want my refund amount to be credited as soon as possible. Important Details : PNR numbers : J46371501 & J46403975 Contact Number : [protected] (Bharath Raj)

Sir We took 2 full ticket from Thrissur to Chalakudy on 14/11/2014 at 18.33 hrs in the KSRTC bus with Reg No:KL-15 9647 which was going to Cherthala.The bus was over crowded and the seats that reserved for ladies were occupied by the male passengers. we requested the conductor to vacate the seat and to help us to get the seats . But he laughed with other passengers and went to the front side and sat in his seat. He denied our Rights as a passenger and his laugh make us very sad. So I humbly request you to take necessary action against the said conductor to avoid such incidents in the future.

I have booked a ticket for my father from Hyderabad to Bellary today 7Nov2014. Unfortunately he forgot to carry the ID card. The driver behavior was bit rude and he didn't allow him to board the bus. I couldn't cancel the bus ticket and could not board the bus. I had to buy a new ticket for getting in to the bus. I have been travelling(Bangalore to Hyderabad) with KSRTC since last 7 years and never had this kind of experience. Definitely I will change my mind now to travel with KSRTC anymore. I am not sure, how to take it up with KSRTC and get my money back. Here are my ticket details PNR: H46503417, Bus Number KA34F 1231.

as our government is giving salary to the employees of ksrtc on monthly basics and pensions.our government is not watching / monitoring the work of these employees .they will be payed even if they done or not done the work properly.by this our ksrtc is suffering a huge loss day by day while the private bus owners profit is increasing. by considering this huge loss of ksrtc, government is forced by the private bus owners to increase the bus charge eventually. I request you to take necessary actions against the ksrtc employees and also reduce the bus charge as the diesel charge reduced

KSRTC hasn't refunded for the cancelled bus service (PNR J[protected]. Amount: Rs 769. It's more than a month now. Not getting response to email requests. No answer to phone calls. Here is the cancellation email from KSRTC to me (3.5 hours before boarding time): _____________________________________________________________________ Service Cancellation Alert KSRTC regrets to inform that for PNR No. J45760355, service 2230BNGCHN from BANGALORE to CHENNAI on journey date 07/10/2014 is cancelled. _____________________________________________________________________ Transaction as seen in my bank statement: 30/09/2014 30/09/2014 BIL/[protected]/ksrtc769/KSRTC_MIC I35029 769.00 On 11th Oct, I had gone to the Majestic (KBS) counter, I was told that I would be refunded online as it's a online ticket. Got not response to phone calls/emails after that. Thanks, Prakash

Sir, I've made two transactions of Rs 1960 each (total Amount: 3920) on 31/10/2014 which was un-successful & amount has been debited from my bank account. Could you Pls refund the same. Details are as below Date of Journey: 01/11/2014 Date of Booking: 31/10/2014 Travel Place: Bangalore to Palakkad OB Numbers: OB13620132 & OB13620748 I have tried calling the called customer care around but couldn’t get connected. You may please arrange for the credit immediately. Regards, Premjith V.M [protected]/[protected]

I had booked ticket from Mantralayam to Hubli details are as given below. PNR Number : H45340272 Date of Journey : 02/10/2014 Trip Code :2015MNTHBL We had waited till 21:00hr on journey date later after the enquiry got to know the this bus has been cancelled and there is schedule at this time.I tried many time to contact KSRTC conatct number given in the ticket but there was no respond. I did not even get any bus cancelled notification nor ticket ammount refund. I have booked this ticket on 09/09/2014 and ticket was confirmed Total Fare :712.00 was paid. Iam still trying to call KSRTC but no respond, please help me to get my ammount refund. Thanks, Shivaraj Netrekar +91-[protected]

I've made transaction of Rs 1571 on 5th of September which was un-successful & amount has been debited from my bank account. Could you Pls refund the same. Details are as below Bijapur to Bangalore OB-number[protected] date of transaction- 5/9/2014 I have called customer care around 1000 times, only 2 times I was lucky to speak to Cust care executive. They had promised amount will be refunded within 7 working days, so far no update on this. It is so irresponsible organization & hopeless customer care support.

A conductor of ksrtc bus in root from dharwad to belgaum I asked him to give the daily pass but he told me that he cant give daily pass. This is happened on 20/10/2014 the bus is belongs to haliyal depot & the bus no is KA 42 F 1520 IN the bus it is mentioned that daily pass are available for that contact conductor. but they not give daily pass.