Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Need Refund Hi, I have booked Tickets from Chennai to Bangalore today. Amount got deducted. But the booking status is showing as Failure. Below are the Details: Mail ID : malli.[protected]@gmail.com OB Reference number: OB14094087 Journey Date: 19/12/2014 Amount: 448 Account No : [protected] IFSC code : SBIN0000803 State Bank of India Please refund the Amount as soon as Possible. Regards, Mallikarjunareddy.D

Hi, I had booked ticket for journey on 19/12/2014 at 3.15 pm in ksrtc bus from hyderabad to belgaum for travel on 19/12/2014 in airavat gold class seat no. 18. But I didnt get any confirmation mail or message regarding ticket booked. But an amount of 908/- has been deducted from my account. Kindly check and refund the amount deducted at the earliest and do the needful. Account No.- [protected] State bank of hyderabad transaction date: 19/12/2014 Ref No:BSBH[protected]G00IMQWy4 Seat No: 18 email-id: bhattacharjee.[protected]@gmail.com

Hi, I had booked ticket for journey on 24/12/2014 at 10.30 pm in ksrtc bus from bangalore to Tirupathi on 18/12/2014.But I didnt get any confirmation mail or message regarding ticket booked. But an amount of 562/- and Rs 619 have been deducted from my account. Kindly check and refund the amount deducted at the earliest and do the needful. Account No.[protected] Ing Vysya BanK transaction date: 18/12/2014 Ref No: R[protected] & Ref No: R[protected] Seat No: 11 email-id: [protected]@yahoo.com

BOOKING DATE :[protected], REF. NO: OB 14089471 & OB 1408821, AMOUNT : 1048 & 1048 TOTAL = 2096 EMAIL : [protected]@gmail.com, phone number : [protected] ( passenger number ), [protected] ( please call this number for any clarification ), Bank name : federal bank. THANKING YOU WITH REGARDS KIRAN I KAMAL PH : [protected],

Hi, I booked the KSRTC Ticket from Bangalore to Tirupati on 19.12.2014 and transaction failed also amount deducted from my account, please check the below details and refund the amount to my account OB14082848, OB14083092, OB14083263, OB14083357, OB14083826 Am expecting this issue resolve asap. Thanks,

Hi I've booked the ticket today for[protected], booking done but not yet received any confirmation in both mail and sms. PNR: J47286799 Mail: [protected]@gmail.com Mobile : [protected] OB. No: OB14084944 Journey Date: 18/01/2015. Please send my confirmed ticket in both mail and sms....

As I was trying to book a ticket from BANGALORE to SHIKARIPUR on 18/12/2014 but the Booking was failed and amount Rs.930.00 is debited from my account. I kindly request you to refund my amount as soon as possible details are given bellow REFERENCE NO : OB14081815 email ID : [protected]@gmail.com mobile no: [protected] Kindly do the needful, Yathish N S

Yesterday i.e 18/12/2014 at 9.30 AM during the process of online booking round trip tickets from Bangalore to Puttur KSRTC site "http://www.ksrtc.in/site" didn't work after the payment and I did not get the tickets. 1188/- Rs has been deducted from my ICICI Bank account. So, I kindly request you to refund me the amount deducted while booking online tickets as soon as possible. Yesterday I have mailed to [protected]@ksrtc.org regarding the same but I didn't get any response. Email Id: [protected]@gmail.com

i booked my tickets airavat bliss service 1450CHNBNG for the date 20/12/2014.But after debuting money from my account, i didn't received any conformation of tickets through mail or message.please send me the confomation of ticket as soon as possible or refund my money to my account.plrease maitain the server healthy

Hi Sir, The KSRTC buses when they are going to Bangalore, bus conductor is not allowed the Attibele passenger(18/12/2014).By mistake catch bus they taking ticket for Attibele, but they not giving stop Attibele.Directly going to fly over.Please take action and resolve this problem.The bus came by Magadi bus division. Bus details KA:42 F244 Conductor Name:Bharath Token number:3506 Thanks & Regards, Mahesh Kumar [protected] [protected] Mail ID:[protected]@hotmail.com

Refund of amount on Transaction Failure I tried to book a ticket from Chennai to Bangalore twice on 17th December, 2014 for 4th jan, 2015 the amount of 786 was deducted both times and the ticket wasn't booked even once I want to know when can I expect my 786*2=1572 back Passenger detail : Shalini Chhabra no given : [protected] email ID used in booking :shalini.[protected]@gmail.com HDFC NET BANKING USED

On 21 October 2014, i tried booking 2 tickets from Kannur to Bangalore via online and they both ended up in failure after the payment was made. I had contacted the customer care and they requested me to email to [protected]@ksrtc.org (Accounts Section) with OB no & user id. Well, after sending that i had called the accounts section several times, every time a lady picks up the call and keeps the receiver aside until the call timed out. I had even followed up with several emails but not one response yet. Its been almost 2 months now and i do not see my money coming back.

On 17.12.2014, online, I wanted to book the ticket from Belgaum to Bangalore by AC 2 Sleeper and the money was deducted but the ticket neither came in the mobile nor in the screen. My phone no. is[protected] and e-mail address is ray.[protected]@rediffmail.com. Twice I was failure because bank online was not sending SMS message for transacting the ticket and deducting money online.

Dear team I have booked a ticket from bidar to Bangalore and got onto the bus but after few mins the bus got break down. Since it was in middle the driver took to Hyderabad and he said the alternative bus is there but before I reaching there the alternative bus started and conductor told me that the bus started since all passengers created problem and told me to cancel my ticket since I would get full amount.. But when I went to cancel it...

We are the passengers of Nelamangala town situated 30 k m from Bangalore city. So many people who are working at bangalore in different govt and semi govt and also in private sector. In this regard it is very essential to reach offices intime.But there is no proper transport facility to us. All the non stop vehicles are not visited to Nelamangala bus stop and it is quite inconvenient to travel by BMTC and Local KSRTC buses. Most of the Long route buses are not coming to entry point which is situated at Sondekoppa by pass. And there is Toll in the Highway but the some of the conductors are not entertain to enter into buses and the major problem from the Tumkur-Bangalore busses. Hence, we request you to please advice the Tumkur-Bangalore busses drivers to pick the passengers from the Toll point and which is very helpful to us to reach offices in time. Awaiting for your favourable reply. Thanking you Yours Passengers of Nelamangala Town

I tried booking ticket in ksrtc.in from bangalore to pune, i was taken through online banking where 1033 was deducted but seat is not booked. I dint receive an confirmation/failure message on booking but money was deducted. To check on this, i called the customer care, took the number from ksrtc portal. i was kept waiting for more than 15min in the call to be answered by any customer care executive but my call was not taken by anyone in customer...

KSRTC ordinary Bus has been scheduled daily from Sunrise circle / Bandireddy circle to Vellore and Thiruvannamalai, respectively at 7.30PM and 8.30PM on regular basis, But nowadays, it is irregular, somedays we dont find the bus at all, for instance, On 24th November 2014, Bus towards Vellore never turned up, where as Bus towards Thiruvannamalai, came late by 10PM.

Money still not refunded even after four months and multiple follow-ups. Transaction no - OB12469823 Journey From/To: BANGALORE to CHICKMAGALUR Status - Failed Ticket Nos. - 3 Bank - SBI Journey Date: 15.7.2014 Bus Timing: 2:35 pm bus Mobile - [protected] This is a complaint against KSRTC online refund department for failed transactions. I had tried to book 3 tickets on 15th July, 2014 for journey from Bangalore to Chickamagalur" online. The money got debited from my account but did not get any SMS or email confirming my successful booking. I immediately called up KSRTC Customer care and after checking up, the representative told me that it was a "Failed" transaction and that I should send an email to '[protected]@ksrtc.org' with the OB number (which is OB[protected]. I did exactly what she told me to. I sent an email to '[protected]@ksrtc.org' and they replied to my email saying - "We have received your mail and necessary action will be taken accordingly after due verification. You are requested to check your bank account in case of refund after 7 business days. For other issues regarding non receipt of refund amount kindly call[protected] OR[protected] during office hours." Well, I received no refund. Then I called the above given numbers and every number given on the "http://www.ksrtc.in/site/contact-us" page. Most of the times, no one will pick up the call. If you're lucky enough on some day, an operator (always a lady) would pick up the call and just after she gets to know that it the call is for refund, she would immediately redirect to some extension without even listening to another word of mine. The phone where my call is redirected then keeps ringing and ringing and no one ever picks up. I have no idea how much I have spent on phone trying to get someone to talk to! But till today, I have failed all the times. So I decided to send another email to '[protected]@ksrtc.org' on November 4th. But to my surprise, this time, I failed to get a reply to my email too (till today- 23rd November)! I don't understand, for a fault on their end for which the booking got failed, why should we the customers need to suffer so much? First, the money is gone and the next, spend rest of the days being harassed and frustrated trying to speak to someone to resolve it! KSRTC is truly pathetic and I am too frustrated now to do anything to bring the KSRTC Accounts department down. Rittik

KSRTC Perumbavoor Depot has a service via Govt Medical College Ernakulam. From the last 3 months the service have interrupted nature. Lot of regular passengers depending the service including patients to Medical College, Ekm. The bus route is Panamkuzhi- Thrippoonithura service This route we have no sufficent bus service. This is for your kind notice. Prasanth MK [protected]

This conductor of KA - 18, F-574 on 21st Nov 2014 today asked lady to get down in wrong place just because of driver willing to go on fly over which was opposite to what he said while boarding the lady who is a patient. None of the customer care numbers responded properly when called. KSRTC customer care is waste and careless for even for lady passengers.