KTM Sportmotorcycle — Manufacturing fault in KTM bike regarding

[protected]
From:
Dr.N.Arumugam F/O Mr. A. Aravind
2-4, 28th Cross street, Shivas Apt.,
Indra Nagar, Adyar,
Chennai-600020.
Mobile : [protected]

To :
General Manager, KTM-AG,
Stallhofer strabe, 3-Mattighofen, 5230,
Oberosterreich, 5230,
Austria. Ph : +[protected].

Sub: Complaint regarding my Duke 390 KTM bike purchased on 5th August 2021

This is to bring your kind attention that we purchased KTM 390 Duke bike on 5th August at a cost of Rs. 3, 38, 000/- [ three lakhs thirty-eight thousand only] paying cash by account transfer on my son’s name Aravind at KTM showroom at Kolathur. The details are given below.
1. MMT/IMPS/[protected]/KHIVRAJ AUT/HDFC[protected]Rs.2000/-
2. MMT/IMPS/[protected]/KHIVRAJ AUT/HDFC[protected]Rs.198000/-
3. MMT/IMPS/[protected]/KHIVRAJ AUT/HDFC[protected]Rs.138000/-

The copy of the invoice and insurance are attached below.

After registration, the bike was handed over to me. We have not gone long ride during this period. After 1st service, there was frequent problems with ECU/ HLU/ headlight on while ignition is off/oil indicator on failure and many times, the engine switched off during running and causing narrow escape from accident [Behind there was highspeed vehicle which was about to hit]. The bike was taken for service by Mr. Sudhakar [Technician]on 18th sep 2021[Saturday] and the same day, the bike was returned with minor service.
The next day[19th Sep-2021], when my Son, Aravind took the bike for a little long ride, the same problem occurred and the bike engine switched off completely at ECR, 20km from my home. Somehow managed to bring the bike [bike wt: ~180kg] to my home. The error/the image of the failure [Dated19thSep-2021]is attached below.
The nextday on 20th Sep-2021, Mr. Sudhakar sent another technician to bring it to their service at Kolathur. The bike was taken to Adyar-service centre initially and I came to know that they refused to do service at Adyar. Finally the next day on 21st Sep-2021, the bike was taken to Kolathur service centre. The following spare was changed for this new bike.
I want to know why the spare was changed for new bike ?

After a week time, on 25th Sep-2021, the bike was given to us. Again when my Son, Aravind took the bike on 03rd October to 50-100km distance, the same problem occurred and engine switched off, throttle not working and this time also, my Son and his friend escaped narrowly in the ECR road [Behind, there was a high speed car was coming and the bike stopped in the middle of the road].
The error image is attached below dated 03rd Oct-2021.

Then we parked the bike in one of the roadside shop and my Son Aravind came to my home. I called the Mr. Manoj-Manager-Kolathur show room, to bring the bike from 100km distance to their service centre.

Now I don’t have the confidence on this bike and their service and have doubt that there could be some manufacturing defect in the bike. Also with sudden failure of engine, I fear that I and my Son may endanger anytime in road accident. So I request KTM to refund my money at the earliest in order to enable to buy other brand bike.
Requesting for quick reply for this on or before 11th of Oct-2021 or we want to go for legal action in this regard.

Regards,

N.Arumugam

CC :

1. The Manager, 58/59, 17th Cross street, Senthil Nagar, KTM-Showroom, Kolathur, Chennai-600099.
2. The Manager, Khivraj Automobiles & Infrastructure P Ltd., Bharat Kumar Bhavan,
617- Anna Salai, Thousand Lights, Chennai-600006, TN.
3. General Manager, KTM India, Pune-Mumbai road, Akurdi, Pune- 411035, Maharashtra, India.