[Resolved] KTM Sportmotorcycle — overcharged
Bengaluru, Karnataka, India
PaPawan Kumar Chourasia on Aug 6, 2018
I have bought ktm rc 390 on may 20, 2018 (I. E. Sunday) from khivraj motors, rajajinagar, bangalore, karnataka, india and the price of bike they said rs. 2, 97, 800 but after giving some discount they charged me rs. 3, 00, 000 which includes price of helmet of rs. 4500 and they have given me a invoice* of rs.300000.
And the detailed invoice* they have mailed me after few days which is of total only rs.2, 91, 867.
When i asked them they said 300000 includes the price of rsa (Which they have not mentioned at the time of purchasing and i don't want rsa) and helmet but still on sum up with 291867 it's less than 300000, so they returned me rs.1500.
I inquired with other showrooms in bangalore and got to know that price in the month of may is around rs. 2, 93, 500 (Which is almost same as the price mentioned in internet https://www.bikewale.com/ktm-bikes/rc-390/price-in-bangalore/) and they were giving the same helmet free without asking.
Whenever i asked the other invoices, they said they will give but it's been almost 3 month and i don't have all the invoices i. E, rsa (Which i don't want) and helmet (Which might be free) invoice.
I wanted to clarify the price and if they have charged more, kindly return that. Also, if helmet is free return the price of that as i did not get any item free with the bike and return the amount of rsa which they have not mentioned at the time of purchasing.
* i don't want to share the invoice publicly, so if it will be processed further they you guys or someone from ktm itself can mail me for invoice.
Complaint marked as Resolved Oct 14, 2018
I did mail in [email protected] also, and got the call within 24 hr and refunded me the extra amount KTM Khivraj showroom had taken.
[Aug 07, 2018] KTM Sportmotorcycle customer support has been notified about the posted complaint.
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