| Address: | Bangalore, Karnataka |
| Website: | kuberpackers.com |
I had to shift my household items from Hyderabad to Bangalore. I was looking for any good reliable packers & movers service, for the first time I am going for this kind of service. I have seen some companies in the internet and thought Kuber logistics is one of the reliable companies and called them for the quotation. One person visited our house (he talks very nicely to generate trust over their company) and gave the quote for about 7500 Rs. After 1 day, I decided to confirm this and called the same guy, may be 6 or 7 times, no response. Sent an confirmation E-mail to the company's mail id given by that guy, it sends an automated reply, but not confirmation. Finally somehow I could get them over the phone and confirmed the order. Two boys have come for packing the items. I remember the quotation guy saying how professional their packing services are, for electronic items, for delicate items etc etc.. forget all those.. here I see a completely different story. They just don't care, they don't have any special packing for electronic items. After finishing the packing, now they say, I have to pay around 10000 Rs. I was shocked, quote was around 7500, how come it is 10000 ? They said there will be extra TAX, OCTRAI CHARGES, INSURANCE, including all these, it became 10, 000 Rs. and they demanded complete payment at the loading point. I thought of calling this quotation guy whether this was really true, but he won't pick up the call. I had to pay the full amount, and they told the items would be delivered in 2 days at Bangalore. We were waiting at our new house in Bangalore, they are suppose to deliver by afternoon, but they didn't turn up. I started calling them again and again. every time, they give a new number to contact. Everybody says they will find out and let me know, but nobody calls back. I had to run after them over phone. Finally one phone call came, with the query, "WHEN DO I WANT TO AVAIL THEIR PACKING SERVICE, FOR THE 3 BOX QUOTE THEY GAVE"... I am stunned for a moment, It was around 20 boxes and I made the full payment, now they are asking this kind of question..!! I gave left and right to him, over the phone, then he started updating me about my order. (I DON'T KNOW WHAT TO CALL THEM, CHEATS... AND LIERS...!! ?? ) They are suppose to deliver by noon, finally they came around 9:30 pm. That too they missed 2 items, THEY KNOW THAT, AND TRIED TO CHEAT ME, by saying "SIR, WE DELIVERED EVERY THING, PLEASE SIGN HERE, SAYING ALL ITEMS DELIVERED" I carefully checked once again, and asked about the missing 2 items.. Then they put a blank face as if They don't know anything..!! Finally they told it will be delivered tomorrow morning. I asked how can it be missed when all the items were together. They don't have an answer. Apart from that, PLASTIC CHAIRS WERE BROKEN COMPLETELY, WOODEN CHAIR WAS DE-ARMED..!! AND MANY MINOR DAMAGES TO THE PACKED ITEMS, INSIDE THE BOXES..!!! For this they charge 10000 Rs. and call themselves PROFESSIONAL..!! Mind you, NOBODY RESPONDS TO YOUR POST-DELIVERY PROBLEMS, LIKE INSURANCE.. ETC ETC..!!! I don't understand what kind of professionalism it was..!! SHAME ON YOU, KUBER LOGISTICS. STOP CHEATING THE PEOPLE..!!
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