Dear Team,
Please be informed that we bought Kurlobond in 2021 January.
We are finding defects in the bed so after having discussion with customer service I went for a replacement option and after reviewing my documents it got approved.
For the new mattress, I have choosen Relish mattress with the dimension of 78*60*6+1 and additionally I have paid 13780rs.
On June 23rd delivery person came with the replacement but it was incorrect dimensions. Instead of 78*60*6+1, they came with the 78*60*6... +1 was missing in that bill copy as well price sticker so after having discussion with customer service I haven't accept the matters.
After all these incident, i spoken with customer service executive to know the status and it's been fourth time but still they are listening as a new query and telling the same dialogue each time that I'll register your complaint sir & our team will connect with you in 48hr but still nothing happened. Even there is no response for the email i sent.
It is really frustrated. I haven't get any acknowledgement yet and not sure whether I'll get it.
I must to know the answer for below
What action you guys taken????
When I'll get my order?
Whether I'll be getting the correct product?
Expecting the resolution at the earliest.
Regards,
Prabhakaran Was this information helpful? | 
Can we fail the case against them?