| Address: | A208, Ananyas Nana Nani Homes-Phase-3, Dhaliy A208, Ananyas Nana Nani Homes-Phase-3, Dhaliy |
Team kurlon,
Please see the trail mails below of how much negligence we have been suffering due to the wonderful kurlon customer care and also for having committed the blunder of buying a highly priced kurl on mattress.
Disgusted with calling, mailing and pursuing you guys. Its a pathetic company.
We shall take the company to the consumer court if our issue is not addressed immediately.
Social-media is very powerful now n we shall put it up there to tell the consumers how bad kurl on mattresses n their after sales attention is.
Wing commander subrahmania nagesan
Dr. Jyothi nagesan
Scroll down n read out mails now.
Team kurlon,
Your customer care had messaged my husband as follows on 8th june2020:
1) our complaint id is1774335.
2) "technician for product inspection will call you shortly."
3) it's more than 8 days since we received the above text message.
4) when will the technician come over? What do you guys mean by "shortly"?
5) it's becoming a nightmare getting attention for problems that a kurlon customer faces after shelling out rs.43, 500/- for a mattress with a lifelong warranty promise. You guys are pathetic and do not consider a customer to be of any consequence and importance. Is this the lifelong warranty being taken care of by you all?
6) if you continue with this indifferent attitude anymore, we shall put it on the social media that we are running around the original dealer n the customer care of kurlon for nearly 8 months now with zero remedial action
Get back to us immediately.
Dr. Jyothi nagesan.
Sent from yahoo mail on android
On sun, jun 7, 2020 at 8:32 pm, jyothi mk
Wrote:
Team kurlon customer care,
Here are the details of the mattress that you have asked for in the trail mail:
1) name: wing commander subramania nagesan
2) phone no of self: [protected] & [protected] & [protected].
3) detail address with pincode at present:
A-208, ananya's nana nani homes-phase-3
Dhaliyur
Coimbatore
Pincode: 641109
Tamilnadu
4) variety: luxurino/this is the name of the model/identity-pocket spring mattress
Serial no: 10169/ dimension in mm: 74.5x69.75x6…/mrp rs.42, 508/-
5) date of purchase: 1st june, 2013
6) purchased dealer: prabhakar yadav,
Sound sleep z
Sindu residency
Road no 12
Banjara hills
Hyderabad-500034
Telangana
7) amount paid: rs.42, 508/-
8) complaint we are facing: mattress sagging badly, leading to sprains and muscular catches in the body which may lead to spinal injury in the lumbar area-l4, l5.
This calls for immediate attention and action from you guys as we have been promised lifetime warranty by your dealer mr. Prabhakar of sound sleepz while buying the mattress.
Dr jyothi nagesan
W/o wing commander subrahmanya nagesan
Sent from yahoo mail on android
On wed, jun 3, 2020 at 10:33 pm, customer care
Wrote:
Dear ms jyothi,
Thanks for writing to us due to coronavirus pandemic our response time may vary due to limited resources but we will attend to every query we receive
We apologize for any inconvenience that this might cause you
Meanwhile we request you to email your information to register a complaint
V name
V phone number
V detailed address with a pincode
V variety
V date of purchase
V purchased dealer
V complaint you are facing
Thanks
Kurlon
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