Kurl-On — a purchase that hasn't been shipped even after 18 days

Address:

N-301,North Block, Manipal Centre, Dickenson Road, Bangalore, Karnataka-560042, Bangalore, Karnataka, 799203

I ordered a pillow from kurl-on india online shopping site, kurlon.com with order id no[protected] on 23/04/19 but even till today, the day i register this compliant i. E., 11/05/19 neither did they the ship the product nor did they inform me about they delay. When enquired about the same twice on their chat window (Which is the only option available in the name of customer care), the executives just vanished from the chat window saying that give us some time, we will get back to you, but as it is evident, they didn't get back with any info whatsoever regarding the purchase.