Order no K1393
Complaint no 2069044
I had ordered a dream sleep mattresses 72x48x6 on the 24th Sep online from Kurlon and paid immediately. However the next day on checking the invoice, I noticed it showed 75x48x6. I sent a msg to customer support on 26th sep on the kurlon web site. On 29th sep I called a c/ support no [protected] and informed them. I was asked to send a msg to ordersonline on 29th Sep, after that again a reminder on 3rd and 9th Oct, but still no response. However on the 9th Oct evening, they delivered a mattress 75x48x6. Which was not required and does not serve my purpose. Hence I called the Bangalore customer service on [protected] on 15th Oct gave them all the details. I called again on 21st, they asked me to send pictures of the mattress on watsapp no [protected] accordingly I sent it. Again on the 26th and 29th Oct, I sent reminders on their watsapp.
I called again on the 27th Oct to find out the status, but was given false promises that they will call, but till now I have not heard from them.
Would highly appreciate if this issue could be sorted out as soon as possible.
Tks n Rgds ... Arlene Was this information helpful? | 
Surprised that a reputed company has customer service who are so irresponsible.
Urgently require that the issue is resolved as soon as possible.
Tks n Rgds...Arlene