Kurl-On — Huge defect in Kurl-on Spine Therapy Mattress

Hi,
I have purchased Kurl-on Spine therapy few days back from its authorized dealer. I am not at all satisfied with the product. Its having huge defect in product design itself.
I am getting body pains very badly after using this mattress. I need to switch sleeping positions every few minutes. I am not at all comfortable while sleeping on this mattress.
I have reached out to company authorized dealer for replacement or return of money. but he is refusing to take any action. I have no other option other than raising a complaint in consumer court if its not going to get replaced.

Spine Therapy should relieve back pains, but instead of reliving its giving back pains and body pains.

Purchase Information for your Ref:
Dealer : Ambika Agences, #27-12-75, Shop No 26 & 27,
Governerpet, Vijayawada-520002.

Buyer:
M Naveen, Vijayawada-520007.
Invoice No: 0211
Warranty id: 2994512

Regards,
Naveen