Kurl-On — I am complaining about the Mermaid mattress

Address:	560068
Website:	Kurlon.in

I raised 4 complaints to Kurl on customer care and every time they send their person name umesh.he comes and takes photo and agreed that it's a SAGGING problem but he go and update as customer is facing back pain and neck pain.everytime Kurlon closes the request saying replacement not approved due to back pain and neck pain and there is no sagging.
This circus is going on from past many months.i paid heavily for this mattress and it's a serious sagging problem in which mattress has to be replaced.
This is height that they simply close the request without even asking customer.