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Kurl-On — Kurl-on sleeping mattress getting compressed

The coir inside the mattress has been completely compressed (at only one particular area) without any reason and on sitting, I cannot feel the coir.
This has been purchased on 01.10.2019 at the New Super Mattress Corner (Kancharapara, North 24 Paraganas, Nadia, West Bengal)
Mattress details- 78"×47"×4" Kurl-on Pure Coir.
Kindly look into the matter as soon as possible since warranty period is approaching.
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