Kurl-On — kurlo bond mattress queen size [78*60*5] - is not good

Address:

Bangalore, 560037

Dear Team,

I have purchased Kurlo Bond Mattress Queen size [78*60*5] on 9th Sept 2019 from one of the dealers New Haryana Handloom & Furniture shop at Marathahalli Bangalore after several comparisons & reviews.

I am having Back Pain issue to reduce that only I have changed my Old Sleep well coir mattress with this Kurlo Bond, but it is increased Back-ache as well as shoulder Pain rather than decrease I expected. Informed Dealer so he is refused and ask me to connect Customer Care.

Also Sagging within 2 weeks only some sides and pain increased more. As I am Corporate Employee and faith on Kurl-On ...and we suggest so many employees to go for our trusted Brand.

Complained [Complaint No: 1120147 ] after one week to Kurl On Customer Care which inspected [Even I informing to him regarding pains but not listening] on 20th Sept 2019 and not useful ...they are suggesting to complain thru mail for further action.

Even though I purchased 7 Years Warranty Mattress but not even able to sleep for 7 Days ...Tried for 3 weeks but no betterness till today.

Considering all these as well as Please find the attached photos of Mattresses and Invoice.

Could you check and take the necessary action form your end either Refund the Amount or Replace the Mattresses [May be Manufacturing Defect] .

Let me know still any inputs from my End.

With Regards,

Naveen Kumar Mutyapu