Kurl-On — Kurlo bond mattresses - worst service

Address:	Pune, Maharashtra, 411028
Website:	www.kurlon.com

I bought 2 Kurlon mattresses on 31st May and then immediately realized some problem in it.
Called Dealer next day and he staight forward refused to look into any matter since it is under gauranty from Kurlon. I called Kurlon customer care on[protected] on 1st June. they were very reluctant to understand the problem and every time they say .. "Okay, a technician will visit your home and you can tell any problem to him".
After repeatedly followup, anyhow I managed to lodge complaint on 4th June and it generated 2 ticket no for 2 mattresses. and those are 1384530 and 1384531.
after this I got call from +91 [protected] on 5th June to schedule technician visit on 6th June at 12 PM. I have been waiting till 01:45 PM managing and cancelling my other priorities. Technician called me at 01:45 PM and said it will take next 01:30 hours if I leave now for your place. I said, in that case visit next day at 12 PM or before that. Technician said there will not be any technician assisting you before 2 PM at your area.
This whole process frustated me like anything. Why the hell they schedule appointment when they are not able to visit on time.
I have repeatedly taken follow up on[protected]. Kurnon representative on[protected] number, they all make false promises. they gaurantee you to visit technician next day at perticualr time. but that never happens.
I got call from +91 [protected] thrice. they says .. you will get a happy code just after this call and then technician will visit ot you at particualr time. neither any happy code message came on my mobile nor any technician visited my place to resolve the issue.
when I again followed up on[protected], they said you didnt picked up the call from +91 [protected] and since you are not answering we are closing thiese tickets. I aksed them not to close, since there is no visit yet.
I also have talked with Mr Salim who is manager on the floor when you ring[protected].
He said I am assuring you, this will get resolve within a week and home visit will be schedule within 2 days. But that never happen and now Mr Salim is reluctant to talk to me. their representative not connecting me to Mr Salim.
This seems worst experience of my life even after giving so much of money.
Instead Century Mattresses are giving very good services as per my friend's experience.
I would not encourage anyone to ever buy Kurlon mattresses. instead go for any other vendor. Kurlon service is even worst than third level.
there is Zero value for your money when you put your money by thinking so much and result is zero.