Kurl-On — Kurlon kurlo bond 5 inch king coir mattress - poking problem

Address:	Pune, Maharashtra, 411057
Website:	www.kurlon.com

I have bought a kurl-on Bond 5 inch King Coir Mattress 72*78*5''inch mattress on 19th October 2016 and within 3 months the Coir inside has become a problem as many small needle like material(inside constituent ) is poking out.It's getting worse as the number is increasing each day.

Post complaint :2236677 engineer(Vaibhav) came for inspection and said this is eligible for replacement however they have now closed the case mentioning it as stitching issue.Stitching is also poor but that's not the main problem I have clarified and accepted by the inspection guy. I called customer care several times but have not got a satisfactory response.

As this product is under warranty(5 years i.e till 2021), I am looking up to consumer team to help me in getting a replacement.